Contract Logistics Manager

Crane Worldwide Logistics; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global logistics provider is seeking a Contract Logistics Manager in Johannesburg to lead site operations, ensure high service quality, and drive process improvements. Candidates should have significant experience in contract logistics, excellent communication skills, and a goal-driven focus. This role offers a competitive salary and opportunities for growth.

Qualifications

• 8 - 10 or more years of experience in contract logistics or national warehousing.
• Experience in relationship management with clients required.
• Ability to work in a fast-paced and high-pressure environment.

Responsibilities

• Lead and manage site operations for client satisfaction.
• Develop and validate quality processes and ensure compliance with requirements.
• Plan and monitor daily staffing schedules based on operational demands.

Skills

Excellent written and verbal communication skills

Strong client facing skills

Ability to analyze and interpret complex regulations

Advanced proficiency in Microsoft Office and CRM software

Goal-driven focus

Education

Grade 12/Matric Certificate

Bachelor’s Degree

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Contract Logistics Manager is accountable for leading, directing and managing multiple site operations to ensure consistent high level service quality and client satisfaction, profitable cost efficient operations, and compliance with company policies and procedures and other regulatory guidelines.

Also responsible for driving continuous improvement through operational areas. Will manage and coordinate all quality and inspection processes

within our service center. Reviews operating budgets for revenues and expenses and monitors compliance to contracts.

Essential Job Functions

• Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
• Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
• Make suggestions, identify opportunities and show initiative for process improvement
• Develops and validates quality processes and ensures compliance with client requirements
• Assess current processes and standard work flows to identify process improvement opportunities, utilizing organizational, analytical, Lean and six sigma problem solving methodologies.
• Responsible to formulate and update work instructions and procedures of our inspection, handling and crating operations
• Manages, maintains and reviews internal process quality by training, auditing, observing, monitoring, client feedback and performance measurement
• Continuously review quality processes, procedures and capabilities in order to sustain the most cost effective and efficient methods for meeting quality requirements
• Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
• Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
• Other duties as assigned.

Physical Requirements

• Position may require extended periods of sitting, computer use, standing and walking.
• Some light lifting may be required in some instances
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Vision abilities required by this job include close vision and the ability to adjust focus
• Walking within the warehouse and inspecting freight.

Other skills and abilities

• Excellent written and verbal communication skills with attention to detail and prioritization required.
• Strong client facing skills and effective selling to an executive owner and/or decision maker with a consultative approach.
• Strong entrepreneurial experience and goal-driven focus.
• Ability to analyze and interpret highly complex regulations and procedures
• Ability to work in a fast-paced environment and at times under high pressure
• Ability to plan, organize and manage multiple projects and set priorities.
• Dependable, follows instructions and responds to management direction but can work independently.
• Ability to effectively present information and respond to questions from groups of clients and employees.
• Advanced proficiency in Microsoft Office and CRM software.

Education and Experience

• Grade 12/Matric Certificate is required;
• Bachelor’s Degree preferred.
• 8 -10 or more years contract logistics / national warehousing and distribution related experience required.

Certifications and Licenses

• Professional certification may be required in some areas.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.