Continuous Improvement Manager

Hollard Insurance Company; Johannesburg; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Hollard Life Solutions Division in Johannesburg seeks a Continous Improvement Manager to lead cross-functional improvements across Mass Market processes and campaigns. You will translate strategic priorities into actionable execution plans and drive measurable efficiency gains within a dynamic insurance environment.

The role focuses on identifying inefficiencies, enabling operational readiness for campaigns, and delivering decision-ready insights that enhance customer outcomes and cost control

Responsabilités

• Identify operational inefficiencies and root causes across Mass Market processes
• Drive continuous improvement initiatives to reduce rework, cost, and manual intervention
• Translate strategic and commercial priorities into clear operational execution requirements
• Enable operational readiness for campaigns, initiatives, and business changes
• Monitor operational performance against agreed SLAs and service commitments
• Analyse service trends and performance drivers to improve stability and predictability
• Act as the central escalation point for operational issues impacting execution and customer outcomes
• Facilitate structured cross-functional problem-solving and decision-making
• Resolve escalations with clear ownership, timelines, and measurable outcomes
• Assess operational capacity requirements aligned to distribution demand and work volumes
• Analyse workload trends, utilisation, and pressure points within operational teams
• Consolidate operational and delivery data into decision ready insights
• Provide end to end visibility of execution performance across the Mass Market value chain
• Track milestones, dependencies, and outcomes for operational initiatives and improvements; monitor progress against execution plans and flag risks or delays proactively

Description du poste

Hello… an exciting new opportunity has become available in our Hollard Life Solutions Division.We are looking to recruit a Continous Improvement Manager.

Why This Role Matters

• This role enables the business to improve service delivery, manage operational performance, reduce inefficiencies, and provide leadership with actionable insights.
• It ensures operational readiness, supports decision-making, and drives continuous improvement initiatives that contribute to cost control, customer outcomes, and business growth.

What You Will Do

• Identify operational inefficiencies and root causes across Mass Market processes
• Drive continuous improvement initiatives to reduce rework, cost, and manual intervention
• Translate strategic and commercial priorities into clear operational execution requirements
• Enable operational readiness for campaigns, initiatives, and business changes
• Monitor operational performance against agreed SLAs and service commitments
• Analyse service trends and performance drivers to improve stability and predictability
• Act as the central escalation point for operational issues impacting execution and customer outcomes
• Facilitate structured cross-functional problem-solving and decision-making
• Resolve escalations with clear ownership, timelines, and measurable outcomes
• Assess operational capacity requirements aligned to distribution demand and work volumes
• Analyse workload trends, utilisation, and pressure points within operational teams
• Consolidate operational and delivery data into decision ready insights
• Provide end to end visibility of execution performance across the Mass Market value chain
• Track milestones, dependencies, and outcomes for operational initiatives and improvementsMonitor progress against execution plans and flag risks or delays proactively