Compliance Specialist

Teleperformance; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Teleperformance seeks a Compliance Specialist to ensure effective delivery of standards and processes across stakeholders. You will support onboarding of new business, monitor early life performance and sign-off during warranty periods before BAU handover to Operations.

Key responsibilities include stakeholder reporting, root-cause analysis, and ensuring alignment with global standards while managing risk and compliance throughout the lifecycle.

Qualifications

• Matric/Grade 12 with 1-2 years in compliance analysis.
• BFSI/financial background preferred.
• Lean Six Sigma Yellow Belt preferred.
• Strong leadership and stakeholder management.

Responsibilities

• Interact with executive stakeholders and report deployment results.
• Lead root-cause analyses and recovery planning.
• Conduct audits of practices and assess effectiveness.
• Support onboarding and early-life deployment.
• Align deployment with global standards in-life support.
• Exercise independent judgement while aligning with customers.

Skills

Analytical thinking

Change management

Leadership

Communication

Problem solving

KPI knowledge

Presentation skills

Resilience

Night shift

Flexibility

Education

Matric/Grade 12

Lean Six Sigma Yellow Belt

Tools

Microsoft Office

Excel (advanced)

Visio

Job description

Overview

The Compliance Specialist will work closely with all stakeholders in their area to ensure effective delivery, deployment and embedding of these standards and processes - as well as the ongoing evaluation of inputs and outputs to ensure high performance across these areas. This role will be fundamental to the successful on boarding of new business, holding shared responsibility for early life performance and warranty period sign-off prior to the Operations colleagues assuming ‘BAU’ responsibility.

Qualifications

Main Job Requirements

• Versatile learner with the ability to embrace change and enjoy the challenge of developing and implementing best practices
• Ability to manage extensive amounts of complex information, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies
• Demonstrated experience identifying new opportunities, creating best practice products/programs/solutions and driving change and innovation
• Ability to understand technical / expert jargon and business needs and help bridge communication gaps
• Excellent leadership and management skills and ability to handle conflict and effectively deliver difficult messages to various levels
• Superior analytical ability and ability to think creatively while handling difficult and complex issues
• Strategic and astute commercial thinker with robust and commercially balanced decisionmaking skills and advanced KPI knowledge and understanding
• Project management and change management skills
• Facilitation & presentation skills
• High levels of resilience and focus with continuous improvement mind-set
• Willing to work nightshift
• Willing to work rotational weekend shifts

Technical Skills

• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Visio and others
• Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred

Experience required:

• Matric/Grade 12
• 1-2 years’ experience as a Compliance Analyst
• BFSI and financial background
• Lean Six Sigma certification at Yellow Belt level, preferred.

Responsibilities

Key responsibilities and accountabilities within the role will include:

• Regularly interact with executive stakeholders share ideas and exchange feedback, reporting on deployment results across their cluster whilst ensuring consistency across the clusters and Geo's
• Conduct route cause analysis and lead on the creation and monitoring of a recovery plan where they are failings while maintaining a standard of integrity controlling and limiting possible risks while applying a strategic approach.
• Performs routine in-depth audits of practices and procedures in place, and assesses the outputs to evaluate effectiveness of best practice programmers.
• Early Life support - working with Project or Programs Manager during on boarding / early life to ensure effective people / process on boarding which in turn will harness a successful delivery against commercial and Operational KPIs.
• In Life support - working with all in life clients in their sector to benchmark deployment levels across TOPS and BEST, implementing recovery plans were required to ensure alignment to global standards.
• Ensure to exercise decision-making and independent judgment while being aligned with customers and management.