Continual Service Manager

AtripleA recruitment & temps; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A recruitment agency is seeking a Corporate Social Responsibility Manager in South Africa. This role involves developing and implementing CSR policies, managing engagement with sponsors, and ensuring compliance with ethical standards. The ideal candidate has a Bachelor's Degree and 5-8 years of experience in CSR initiatives. Strong organizational and communication skills along with proficiency in Microsoft tools are essential. This position plays a key role in promoting the company's commitment to social responsibility through effective public relations and stakeholder collaboration.

Qualifications

• 5-8 years of experience delivering Corporate Social Responsibility initiatives.
• Experience in project management is beneficial.
• Experience with fundraising for initiatives is critical.
• Experience in NGO/NPO environments is a plus.

Responsibilities

• Develop and manage the implementation of social responsibility policies.
• Engage in public relations to communicate the company’s social responsibility commitment.
• Collaborate with marketing on branding strategies.
• Manage CSR strategy planning and execution across business areas.
• Foster relationships with internal and external stakeholders.

Skills

Organizational skills

Effective communication

Coordination skills

Analytical skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Our client in the Mining Industry is looking to hire a manager to work within their dedicated Service Management Team. Develop the strategy, plans, processes and governance required to operate a CSI portfolio/project. Create the compelling case for investment to support opportunities to address existing problems, business risk and exploit value and best practice. The role holder will also operate and develop Problem Management creating an integrated operating model between the CSI, Problem and Service Assurance teams. This individual will also act as the Corporate Social Responsibility contact point for all related subjects including client inquiries, gathering and reporting, CSR activities and media announcements and communications. They will deal with staff and need flexibility to react to varying business priorities and client demand. The primary responsibility of a corporate social responsibility manager is to oversee the creation and implementation of an organization's social responsibility objectives.

Key Responsibilities

• Developing strategies and implementation plans: responsible for the development, managing and altering social responsibility policies.
• Using internal communication to reinforce the company's social responsibility policies.
• Reaching out to the public via PR and marketing to deliver the message of the company's commitment to social responsibility.
• Working on company branding strategies with the marketing department.
• Attracting new sponsors.
• Ensuring cultural adoption of CSR policies and objectives and collecting data to respond to client requests, such as CSR questionnaires & reporting, RFPs, etc.
• Work with the individual Site locations to support and deploy Corporate Social Responsibility programs and ensure requirements on labour, ethics, human rights and environment are adhered to.
• Manage and execute the CSR Strategy.
• Manage the planning and execution of programming and activities across business areas.
• Create internal and external communications.
• Create and promote volunteer activities.
• Manage working groups charged with developing and implementing CSR activities.
• Create marketing content for publications – responsible for report writing and updating the stakeholder about progress made by the Trust.
• Develop internal and external stakeholder relationships that promote a positive business environment.
• Apply continuous improvement principles and key performance indicators to CSR projects and tactics.

Key Requirements

• Bachelor's Degree.
• 5-8 years of experience operating at the strategic level, delivering Corporate Social Responsibilities initiatives, leading continuous improvement activities.
• Project management would be extremely beneficial.
• Experience in raising money to support initiatives is critical.
• Experience working for an NGO/NPO would be beneficial.

Knowledge and Skills

• Must be highly organized and an effective communicator.
• Coordination skills and ability to manage and interpret disparate data sources (qualitative and quantitative) to produce analysis.
• Excellent interpersonal and analytical skills with the ability to interpret multiple data sources to identify root cause / base value.
• Manage formal reporting timetable, and plan to deliver on time.
• Strong working knowledge with Microsoft Word, PowerPoint, and Excel.
• Excellent personal and communication skills (written & oral); experience in driving projects and motivating a virtual team to achieve desired results.