Consumer Care Learner

Experian; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Experian is seeking a customer service professional in Stellenbosch to handle queries, logging, investigations, and closure of requests. You will work with personal credit reports, follow up with clients, and ensure accurate documentation within our systems.

The role requires strong communication, problem-solving, and a proven track record in customer service, with MS Office proficiency and familiar with ticket logging systems.

Qualifications

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.

Responsibilities

• Customer Service
• Logging
• Investigations
• Closure
• My Credit Check

Skills

Initiative

People Mgmt

Execution

Analysis

Innovation

Communication

Teamwork

Target Driven

Customer Focus

Accounting

Ticket system

MS Office Pro

Education

Grade 12 / NQF 4

Customer Service Certificate

Tools

Ticket logging system

Microsoft Excel

PowerPoint

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Why this role is critical to us

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products. Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers’ personal credit reports.

What you’ll need to bring to the party

• Initiative and Responsibility
• People Management
• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Accounting
• Familiarity with Ticket logging/tracking system
• Advance Microsoft Office (Word, Excel and PowerPoint)

What you’ll be doing

• Customer Service
• Logging
• Investigations
• Closure
• My Credit Check

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff

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