Consumer Care Learner

Experian Group; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Experian is seeking a customer service professional in Sandton to handle queries, logs, investigations, and resolution of consumer disputes related to personal credit reports. You will use MS Office, maintain accurate records, and provide timely follow-ups.

A Grade 12 or equivalent and customer service experience are required. This is a role within a global data and technology company that values service excellence.

Qualifications

• Experience in handling customer queries and complaints.
• Proficient in MS Office and data entry.
• Experience with ticket logging/tracking systems.

Responsibilities

• Provide customer service across channels.
• Log customer queries and track cases.
• Conduct investigations into disputes.
• Close requests and complete files.
• Utilize My Credit Check where required.

Skills

Initiative

People Management

Execution

Analysis

Judgment

Innovation

Communication

Teamwork

Target Driven

Customer Focus

Accounting

Ticketing

MS Office

Education

Grade 12

Customer Service Certificate

Contact Centre Experience

Customer Service experience

Job description

Role Overview

Why this role is critical to us Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products. Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers' personal credit reports.

What you’ll need to bring to the party

• Initiative and Responsibility
• People Management
• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Accounting
• Familiarity with Ticket logging/tracking system
• Advance Microsoft Office (Word, Excel and PowerPoint)

What you’ll be doing

• Customer Service
• Logging
• Investigations
• Closure
• My Credit Check

Experience and Skills

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affinit** employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together