Consumer Care Learner

Experian; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Experian is a global data and technology company seeking a customer service professional to handle email and web queries, log and resolve disputes, and update client records. The role focuses on assisting consumers with their personal credit reports and following up on inquiries.

You will work in a fast-paced environment, requiring initiative, strong communication, and proficient Microsoft Office skills. Experience in contact centres is advantageous, with a commitment to accuracy and customer

Qualifications

• Initiative and responsibility are essential.
• Experience with ticket logging/tracking systems is preferred.
• Proficiency in Word, Excel, and PowerPoint is required.
• Solid customer service experience and a proven track record.

Responsibilities

• Provide excellent customer service via email and web channels.
• Log and investigate customer queries and follow up with clients.
• Process enrolments of new members and respond to changes in service and products.
• Update systems and correspondence related to customer records.
• Assist consumers with their personal credit reports and handle disputes.

Skills

Initiative & responsibility

People management

Execution

Analysis & judgment

Innovation

Effective communication

Constructive teamwork

Target driven

Customer focus

Accounting

Ticket logging/tracking system

Advanced Microsoft Office

Education

Grade 12 / NQF level 4

Customer Service Certificate

Contact Centre Experience

Customer Service experience & track record

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Why this role is critical to us

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in addition to any changes in service and products. Updating of Systems and correspondence. To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to consumers’ personal credit reports.

What you’ll need to bring to the party

• Initiative and Responsibility
• People Management
• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Accounting
• Familiarity with Ticket logging/tracking system
• Advance Microsoft Office (Word, Excel and PowerPoint)

What you’ll be doing

• Customer Service
• Logging
• Investigations
• Closure
• My Credit Check

Qualifications

• Grade 12 / NQF level 4
• Customer Service Certificate
• Contact Centre Experience
• Customer Service experience and track record.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is also proud to be an Equal Opportunity and Affidative Action employer.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.