Concierge

Ubuntu Resource Management; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Ubuntu Resource Management in Cape Town seeks a Concierge to deliver personalised guest experiences in a luxury setting. You will leverage your knowledge of Cape Town attractions, restaurants, and experiences to create memorable stays.

The role requires excellent communication, interpersonal skills, meticulous attention to detail, and a professional appearance. Les Clefs d'Or membership is advantageous.

Qualifications

• Minimum 2 years' experience in a Concierge role within a luxury or five-star establishment.
• Strong knowledge of Cape Town attractions, restaurants, experiences and tourism offerings.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving ability and attention to detail.
• Proven ability to deliver personalised and memorable guest experiences.
• Passion for delivering exceptional guest service.
• Professional appearance and confident guest interaction.
• Membership with Les Clefs d'Or will be advantageous.

Skills

Luxury Guest Service

Communication Skills

Interpersonal Skills

Local Knowledge

Problem Solving

Attention to Detail

Relationship Management

Customer Focus

Job description

Requirements:

• Minimum 2 years' experience in a Concierge role within a luxury or five-star establishment.
• Strong knowledge of Cape Town attractions, restaurants, experiences and tourism offerings.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving ability and attention to detail.
• Proven ability to deliver personalised and memorable guest experiences.
• Passion for delivering exceptional guest service.
• Professional appearance and confident guest interaction.
• Membership with Les Clefs d'Or will be advantageous.

Key Competencies:

• Luxury Guest Service
• Communication Skills
• Interpersonal Skills
• Local Knowledge
• Problem Solving
• Attention to Detail
• Relationship Management
• Customer Focus