Concierge

Craven Cottage CC; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Craven Cottage CC in Cape Town seeks an experienced Concierge to welcome guests, manage the front desk, and coordinate requests with theatre, tours and dining partners.

You will supervise bell staff, handle messages, maintain the Concierge Desk, and ensure health and safety compliance while delivering high standard service.

Applicants should have Grade 12 and a formal hospitality qualification, plus 2–3 years in a similar hotel role and a valid Driver’s License with PDP.

Qualifications

• Grade 12 is required.
• A formal hospitality qualification is required.
• At least 2–3 years in a similar position in comparable hotels.
• Valid Driver’s License & PDP are required.

Responsibilities

• Supervise bell staff to ensure smooth guest arrivals and departures, proper luggage handling, and follow-up on guest requests.
• Provide accurate information to guests courteously and fulfill reasonable requests and requirements.
• Take messages for in-house or arriving guests with accuracy and proper follow-up.
• Handle mail, packages and faxes efficiently.
• Stay informed on local activities and build contacts to assist guests with information, tickets and reservations.
• Recite hotel services, hours, personnel and policies to guests.
• Maintain the Concierge Desk and storage areas in order and support front desk and lobby operations.
• Assist in reconciling charges from the Concierge Desk (limousines, car rentals, flowers, tours).
• Collaborate with Valet Parking to ensure smooth handling of guest vehicles.
• Work with bell attendants to ensure smooth luggage handling and guest requests.
• Demonstrate integrity and professionalism in dealings with guests, employees and external contacts.
• Provide assistance to guests for reservations, tours and flight check-ins.

Education

Grade 12

A formal hospitality qualification

Tools

Driver's License & PDP

Job description

Duties:

• Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow-up on guest request.
• Provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
• Properly handle incoming and outgoing mail packages and faxes.
• Stay informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• Keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints and action taken.
• Maintain the Concierge Desk and storage areas in an orderly manner, direct bell and door staff in the maintenance of the front desk and lobby.
• Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• Work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
• Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
• Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)
• Make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
• Ensures effective implementation of the Code of Conduct at all times.
• Efficient implementation of all work related instructions given by the superiors / management.

Requirements:

• Grade 12
• A formal hospitality qualification
• At least 2-3 years in a similar position in comparable hotels
• Valid Driver’s License & PDP