Compliance Auditor

takealot.com; Cape Town; On-site; ZAR 320,000 - 480,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) is seeking a Compliance Auditor in Cape Town to strengthen franchise operations and ensure SOP adherence. You will perform field audits, report findings, and support corrective actions across franchise drivers and pickup points.

This role reports to the Regional Franchise Operations Manager and requires strong attention to detail, data analysis, and proficiency with MS Office or Google Workspace.

Qualifications

• Matric (Grade 12) with NQF Level 4/ Diploma advantages.
• 1-2 years' supervisory experience in a franchise or hospitality setting.
• Operational auditing experience is advantageous.
• Proficient in Microsoft Office or Google Workspace.
• Valid driver's license.

Responsibilities

• Conduct in-field Driver Shifting Inspection Audits per SOP.
• Conduct in-field Driver Vehicle Inspection Audits per SOP.
• Remove non-compliant drivers from shift per audit results.
• Report audit results to Hub Owners, Hub Managers and Franchise Management.
• Report on repeat offenders and institute corrective actions and retraining.
• Escalate day-to-day operational issues at Pick N Pay Takealot Pickup Point.
• Weekly support visits to stores to drive improved operations.
• Drive company policies, procedures and brand standards through audits.
• Monitor branch performance against SLAs via system checks and reports.
• Present solutions to improve customer service and momentum.

Skills

Analytical thinking

Attention to detail

Data analysis

Communication skills

Education

Matric (Grade 12)

NQF Level 4/ Diploma advantages

Tools

Microsoft Office

Google Workspace

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Compliance Auditor to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

oInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the :

Regional Franchise Operations Manager.

Your responsibilities can include:

Franchise Management - Independent Contract (IC) Drivers -

• Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
• Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
• Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP) -

• Escalate issues experienced during day-to-day operations;
• Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success;
• Driving the company policies, procedures and brand standards through regular auditing processes;
• Monitoring and measuring branch performance and productivity against Service Level Agreement's (SLA's) through system checks and reports;
• Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General

• Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
• Analyze and report on trends in your areas;
• Hold review meetings with the appropriate/respective management team;
• Review applicable SOP's as they become due for review;
• Monitor compliance with regards to the applicable SOP's;
• Meet Audit KPI's;
• Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
• Ensure processing, compliance and administration duties are completed accurately and timeously;
• Take responsibility for matters and work assigned tasks;
• Conduct housekeeping audits and any other audits that may be assigned.
• Must be willing and able to work the required days/hours for the role
• Tuesday to Saturday
• 11am to 8pm daily

Qualifications and experience:

• Matric (Grade 12)
• NQF Level 4/ Diploma advantages
• 1-2 Years' experience in a supervisory role within a Franchise business and/or hospitality industry
• Previous operational auditing experience will be advantageous
• Must be competent in Microsoft Office or Google Equivalent
• Must have a valid driver's license.

Attributes required :

• Exceptional organizational and compliance and administrative skills;
• Have a keen eye and attention to detail;
• Must be able to work under pressure,being able to manage high workloads from time to time;
• Must be able to think outside of the box and be proactive in your approach to your responsibilities;
• Must be a solutions-oriented and attention to detail individual – qualitively (written SOP's and email structure) and quantitatively (charts and tables);
• Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;
• Ability to present ideas succinctly, both in writing and verbally;
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.