Community Relations & Stakeholder Liaison

Ikwezi Mining; South Africa; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Ikwezi Mining is seeking a Community Liaison Officer to serve as the primary link between the mine and surrounding communities. You will support the Social and Labour Plan (SLP), community development initiatives and local employment and procurement programmes, coordinating stakeholder engagements and reporting on sentiment and risks.

Ideal candidates have 3–5 years in a liaison/ stakeholder relations role, knowledge of grievance-management and mining-sector regulations, and the ability to

Qualifications

• Grade 12 / Matric.
• A relevant tertiary qualification in Community Development, Public Relations, Social Sciences, Development Studies, Communications, Stakeholder Management or a related field will be advantageous.
• 3–5 years' experience in a Community Liaison / Stakeholder Relations role.
• Previous experience within the mining industry is highly advantageous.
• Experience working with communities in a rural or mining environment.
• Knowledge of community engagement and grievance-management processes.
• Computer literacy, particularly MS Word and Excel.
• Valid driver's licence.
• Ability and willingness to travel between mining operations and surrounding communities

Responsibilities

• Build and maintain positive relationships with surrounding communities and community structures.
• Act as the primary point of contact between the mine and local community representatives.
• Conduct regular community engagements, meetings and consultations.
• Identify and escalation community concerns, disputes and potential areas of conflict.
• Receive, record, investigate and monitor community complaints and grievances.
• Maintain a formal community grievance register and ensure matters are followed up and closed out.
• Communicate mine activities, projects, employment opportunities and relevant developments to affected communities.
• Support the implementation and monitoring of the mine's Social and Labour Plan (SLP) commitments.
• Assist with community development and socio-economic development initiatives.
• Liaise with local municipalities, traditional authorities, ward councillors, community leaders and other relevant stakeholders.
• Support local employment initiatives and communicate recruitment processes and requirements to communities.
• Assist with local procurement and enterprise development initiatives where required.
• Monitor community expectations and identify potential risks that could impact mining operations.
• Provide management with regular reports on community sentiment, stakeholder concerns and emerging risks.
• Facilitate community meetings and prepare meeting minutes, attendance registers and action plans.
• Monitor agreed actions and commitments made by the mine during stakeholder engagements.
• Assist with public meetings, awareness campaigns and community outreach programmes.
• Support the mine during periods of community unrest, protests or disputes by facilitating communication between stakeholders.
• Ensure communication is handled professionally, transparently and in accordance with company policies.
• Maintain accurate stakeholder databases and engagement records.
• Assist with regulatory and compliance reporting relating to stakeholder engagement and community development.

Skills

Strong interpersonal skills

Listening and influencing skills

Problem solving

Strong organisational skills

Ability to work under pressure

Professional and diplomatic approach

Education

Grade 12 / Matric

Relevant tertiary qualification in Community Development/Public Relations/Social Sciences/Development Studies/Communications/Stakeholder Management or related field

Tools

MS Word

Excel

Job description

Ikwezi Mining is seeking a Community Liaison Officer to serve as the primary link between the mine and surrounding communities. You will support the Social and Labour Plan (SLP), community development initiatives and local employment and procurement programmes, coordinating stakeholder engagements and reporting on sentiment and risks.

Ideal candidates have 3–5 years in a liaison/ stakeholder relations role, knowledge of grievance-management and mining-sector regulations, and the ability to