Talent Pool | Branch Advisor Bloemfontein

FNB South Africa; Bloemfontein; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

FNB South Africa is looking for a Branch Advisor to support customers in a high-volume Bloemfontein environment. You will deliver compliant financial guidance, grow client relationships, and ensure service excellence in line with FAIS, FICA, TCF and governance standards.

The role emphasizes customer focus, problem solving, and a proactive sales mindset as part of a diverse team within FirstRand Group's branch network. Opportunities for growth and local market impact are highlighted.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsabilités

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of 'how can we help you?'
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself in an ethical manner.
• Take accountability for performance and development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times.

Connaissances

FAIS knowledge

TCF knowledge

Sales targets

Customer service

Formation

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin/Customer Service (FAIS)

Description du poste

Job Description

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

As part of our Branch Advisor Talent Pool for Bloemfontein, your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung region or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.

The Branch Advisor role is a critical client-facing position responsible for providing compliant, professional financial advice to both walk-in and existing clients within a high-volume branch environment. The role focuses on understanding clients' financial needs, recommending appropriate banking and financial solutions, managing client relationships, and ensuring all interactions align with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance standards.

As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, relationship-building skills, and passion for helping clients achieve their financial goals can make a meaningful impact.

Now's the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

Are You Someone Who Can

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets

You Will Have Access To

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You Can Be a Match If You Are

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

15/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.