Communications Lead

NTT Ltd.; Johannesburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

NTT DATA is seeking a seasoned communications professional to drive CIO communications, IT strategy execution, and change management across digital transformation initiatives. You will develop compelling content, align messaging with brand voice, and lead cross-functional engagement with executive leaders.

The role requires extensive experience in internal and corporate communications, with a focus on delivering measurable change across large organizations and digital environments.

Qualifications

• 6+ years of experience in internal communications, corporate communications, change communications, or employee engagement.
• Experience supporting executive leaders, preferably within a technology or digital environment.
• Proven ability to develop and execute strategic communication plans across complex organizations.
• Exceptional written, verbal, and presentation communication skills.
• Strong stakeholder management and influencing capabilities.

Responsibilities

• CIO communications, IT strategy & execution: develop and implement communication plans for Digital IT priorities.
• Advise leaders on engagement, alignment, and adoption strategies.
• Coordinate activity across multiple initiatives and stakeholders.

Skills

Internal communications

Change communications

Stakeholder management

Content development

Executive support

Education

Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field

Tools

SharePoint

Microsoft Teams

Viva Engage

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key responsibilities

CIO communications, IT strategy & execution:

• Develop and implement communication plans that support Digital IT priorities, transformation programs, and business initiatives.
• Advise project and functional leaders on communication approaches that drive engagement, alignment, and adoption.
• Ensure communications align with organizational objectives, culture, and brand standards.
• Coordinate activity across multiple initiatives and stakeholders.

Content development

• Create compelling CIO and IT priority-aligned content that can be delivered across multiple channels and tailored to diverse audiences and across diverse projects.
• Ensure messaging is compelling, clear, consistent, and aligned with IT strategy and company brand voice and tone.

Channel management

• Manage and optimize communications across digital channels, including SharePoint, Microsoft Teams, Viva Engage, email, and events.
• Ensure content is tailored appropriately for different audiences, regions, and cultures.
• Monitor engagement metrics and provide insights and recommendations for continuous improvement.

Stakeholder Engagement

• Collaborate with CIO and wider IT Function leaders to ensure priority aligned focus
• Work closely with P&C and EIC leaders to ensure governance, approvals and alignment of IT into wider organizational strategy
• Facilitate feedback loops and use employee insights to help inform campaign design and iteration.
• Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify the effectiveness of strategy execution.
• Communicates with business leaders and project managers, and other stakeholders to ensure awareness of best practice and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Responsible for the regional support of the Change Management and Enablement function, creating and executing on plans and reporting on activities in the required forums.
• Adopts best practices, developing, and sustaining cross functional relationships.
• Acts as a change agent and enables communication between business, clients, and other relevant stakeholders.
• Deploys change management solutions and track program effectiveness in line with defined success criteria.
• Proactively aligns and secures change management engagement for strategic digital projects.
• Supports faster adoption, higher ultimate utilization and greater proficiency of the digital changes that impact people in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
• Quantifies the progress of digital change management and transformation initiatives.
• Provides mentorship and guidance to less experienced Change Management Specialists.
• Performs any other related task as required.

Academic qualifications and certifications

• Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field.

Required experience

• 6+ years of experience in internal communications, corporate communications, change communications, or employee engagement.
• Experience supporting executive leaders, preferably within a technology or digital environment.
• Proven ability to develop and execute strategic communication plans across complex organizations.
• Exceptional written, verbal, and presentation communication skills.
• Strong stakeholder management and influencing capabilities.
• Experience managing digital communication platforms such as SharePoint, Microsoft Teams, and Viva Engage.
• Ability to manage multiple priorities, projects, and stakeholders simultaneously.
• Strong analytical skills with the ability to interpret communication metrics and generate actionable insights.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We are also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.