Digital Transformation Enablement Specialist

NTT Limited; Johannesburg; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid Working

Global opportunities

Job summary

NTT DATA is seeking a Digital Transformation Enablement Specialist to assess, plan, and execute complex digital initiatives that enhance employee and customer experiences. You will apply UX and digital-tech trends to shape the organisation's digital roadmap and monitor market trends to align with stakeholder needs.

You will work with IT and business teams to design training, drive adoption, and ensure smooth change management while maintaining a strategic direction for Corporate IT.

Qualifications

• Bachelor's degree or equivalent in Information Technology, Business, or a related field.
• Certifications in PMP or Certified Digital Transformation Professional (CDTP) are advantageous.
• ITIL Foundation (minimum) or higher.
• SIAM – Service Integration and Management Foundation would be advantageous.

Responsibilities

• Collaborates with senior management to understand digital transformation goals and drive enablement.
• Creates adoption plans for new digital technologies and outlines steps for implementation.
• Designs and delivers training programmes, workshops, and resources for stakeholders.

Skills

Digital transformation

Change management

Cloud computing

Data analytics

Communication

Stakeholder management

Education

Bachelor's degree or equivalent in IT, Business, or related field

PMP or CDTP certification advantageous

ITIL Foundation (minimum)

SIAM Foundation advantageous

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.

Key Roles and Responsibilities

• Collaborates with senior management/leadership to understand the organisation's digital transformation goals and drive towards enablement of such.
• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
• Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.
• Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
• Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation.
• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
• Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.
• Designs, plans and implements technical solutions in the end user device space.
• Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns.
• Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations.
• Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows.
• Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.
• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
• Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development.
• Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools.
• Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.
• Manages the proof of concept (POC) initiatives.
• Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation.

Knowledge, Skills and Attributes

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
• Uses evaluation, judgment, and interpretation to select right course of action
• Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools
• Knowledge and understanding of IT industry environment and business needs
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Analytical mindset with the ability to leverage data for decision-making and continuous improvement
• Excellent communication skills to convey complex digital concepts to technical and non-technical audiences
• Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies
• Ability to understand new issues quickly and make wise decisions
• Ability to work under pressure, plan personal workload effectively
• Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams
• Good conceptual insight and ability to think strategically
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks
• Expert knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices
• Strong knowledge of End user device management platforms
• Ability to develop and deliver engaging training materials, workshops, and resources
• Change management expertise, including the ability to manage resistance and promote user engagement
• Organisational skills to manage multiple initiatives and priorities concurrently
• Adaptability to evolving technologies and organisational needs
• Passion for driving innovation and helping teams embrace digital transformation

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Information Technology, Business, or a related field
• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous
• ITIL Foundation (minimum) or higher
• SIAM – Service Integration and Management Foundation would be advantageous

Required Experience

• Seasoned proven experience in a similar role within a global Information Technology organisation
• Seasoned proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!