Communications Lead

NTT DATA, Inc.; Cape Town; Hybrid; ZAR 600,000 - 1,000,000; Full time

Job summary

NTT DATA is seeking a Change Management Specialist to lead internal communications and employee engagement in a hybrid Cape Town environment. You will partner with IT and business leaders to drive adoption of CIO priorities and digital initiatives, ensuring messaging aligns with brand standards.

Responsibilities include developing content, managing SharePoint, Teams, Viva Engage, and measurement of engagement metrics to improve outcomes.

Qualifications

• 6+ years of experience in internal communications or change communications.
• Experience supporting executive leaders in a technology or digital environment.
• Proven ability to develop and execute strategic communication plans across complex organizations.
• Exceptional written, verbal, and presentation communication skills.
• Strong stakeholder management and influencing capabilities.
• Experience managing digital platforms such as SharePoint, Microsoft Teams, and Viva Engage.

Responsibilities

• Develop and implement communication plans that support Digital IT priorities, transformation programs, and business initiatives.
• Advise project and functional leaders on communication approaches that drive engagement, alignment, and adoption.
• Ensure communications align with organizational objectives, culture, and brand standards.
• Coordinate activity across multiple initiatives and stakeholders.
• Create compelling CIO and IT priority-aligned content delivered across channels and tailored to audiences.

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key responsibilities:

CIO communications, IT strategy & execution:

• Develop and implement communication plans that support Digital IT priorities, transformation programs, and business initiatives.
• Advise project and functional leaders on communication approaches that drive engagement, alignment, and adoption.
• Ensure communications align with organizational objectives, culture, and brand standards.
• Coordinate activity across multiple initiatives and stakeholders.

Content development

• Create compelling CIO and IT priority-aligned content that can be delivered across multiple channels and tailored to diverse audiences and across diverse projects.
• Ensure messaging is compelling, clear, consistent, and aligned with IT strategy and company brand voice and tone.

Channel management

• Manage and optimize communications across digital channels, including SharePoint, Microsoft Teams, Viva Engage, email, and events.
• Ensure content is tailored appropriately for different audiences, regions, and cultures.
• Monitor engagement metrics and provide insights and recommendations for continuous improvement.

Stakeholder Engagement

• Collaborate with CIO and wider IT Function leaders to ensure priority aligned focus
• Work closely with P&C and EIC leaders to ensure governance, approvals and alignment of IT into wider organizational strategy
• Facilitate feedback loops and use employee insights to help inform campaign design and iteration.
• Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify the effectiveness of strategy execution.
• Communicates with business leaders and project managers, and other stakeholders to ensure awareness of best practice and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Responsible for the regional support of the Change Management and Enablement function, creating and executing on plans and reporting on activities in the required forums.
• Adopts best practices, developing, and sustaining cross functional relationships.
• Acts as a change agent and enables communication between business, clients, and other relevant stakeholders.
• Deploys change management solutions and track program effectiveness in line with defined success criteria.
• Proactively aligns and secures change management engagement for strategic digital projects.
• Supports faster adoption, higher ultimate utilization and greater proficiency of the digital changes that impact people in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
• Quantifies the progress of digital change management and transformation initiatives.
• Provides mentorship and guidance to less experienced Change Management Specialists.
• Performs any other related task as required.

Academic qualifications and certifications:

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field.

Required experience:

• 6+ years of experience in internal communications, corporate communications, change communications, or employee engagement.
• Experience supporting executive leaders, preferably within a technology or digital environment.
• Proven ability to develop and execute strategic communication plans across complex organizations.
• Exceptional written, verbal, and presentation communication skills.
• Strong stakeholder management and influencing capabilities.
• Experience managing digital communication platforms such as SharePoint, Microsoft Teams, and Viva Engage.
• Ability to manage multiple priorities, projects, and stakeholders simultaneously.
• Strong analytical skills with the ability to interpret communication metrics and generate actionable insights.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.