COMMERCIAL UNDERWRITER III

Competent Candidates; Randburg; On-site; ZAR 420,000 - 680,000; Full time

Job summary

Competent Candidates is seeking an experienced Commercial Underwriter in Randburg to underwrite policy business, including new policies, renewals, endorsements, and quotes. You will support sales, ensure accurate documentation, and maintain compliance with underwriting guidelines.

The role requires at least five years in commercial underwriting, DOFA confirmation, and knowledge of Commercial Lines. Cardinal 360 experience is a plus; strong analytical and communication skills are essential.

Qualifications

• Matric is required.
• NQF 5 in Short-Term Insurance is required.
• Regulatory Exam Certification is required.
• Minimum five years of relevant commercial underwriting experience.
• Commercial Lines Class of Business knowledge is required.
• DOFA confirmation from FSB is required.
• Cardinal 360 system experience will be an advantage.

Responsibilities

• Issuing new policies, renewals, and endorsements on the C360 System.
• Prepare new business quotes.
• Underwrite in accordance with standards, policies and procedures.
• Support the sales team in acquiring and retaining profitable business.
• Attend to administration and written communication.
• Ensure documentation is processed accurately & correctly.
• Ensure documentation is checked and authorised if appropriate prior to dispatch.
• Ensure queries are resolved as per company standards.
• Negotiating renewal terms and preparing the renewal documentation.
• Ensure renewal reviews are completed timeously.
• Ensure retentions are calculated.
• Request and monitor survey and survey requirements as per laid down procedures.
• Correct unprofitable policies.
• Ensure policies are not overexposed.
• Checking policies before sending to clients.
• Telephone contact with clients when they phone in with queries or amendments/ additional covers.
• Saving all work electronically.
• Service delivery to ensure customer satisfaction: Maintain service quality within policies and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers.
• Develop work routines to manage service delivery goals.
• Share knowledge and participate in creating new standards and procedures to maintain service delivery.

Skills

Analytical

Independent

Team player

Proactive

Diplomatic

Communication

Prioritisation

Logical

Reliability

Resilience

Ethics

Education

Matric

NQF5 Insurance

Regulatory Exam

Commercial Underwriting

Commercial Lines

DOFA (FSB)

Cardinal 360

Tools

MS Office

Job description

The purpose of this underwriting position is to underwrite commercial business, including new policies, renewals, endorsements, quotes, and other ancillary underwriting functions. The candidate must have experience at an insurer or broker with binding authority, having made binding decisions on rates, types of commercial risks, arranged surveys if needed, and complied with underwriting guidelines.

Commercial business involves underwriting policies for businesses and organisations, including but not limited to property, liability, business interruption, and other specialised coverages. This encompasses evaluating the risk exposure of various business sectors, from small enterprises to large corporations, ensuring appropriate coverage and compliance with industry standards.

Duties

• Issuing new policies, renewals, and endorsements on the C360 System
• Prepare new business quotes.
• Underwrite in accordance with standards, policies and procedures
• Support the sales team in acquiring and retaining profitable business
• Attend to administration and written communication
• Ensure that all documentation is processed accurately & correctly
• Ensure documentation is checked and authorised if appropriate prior to dispatch
• Ensure queries are resolved as per company standards
• Negotiating renewal terms and preparing the renewal documentation.
• Ensure renewal reviews are completed timeously
• Ensure retentions are calculated
• Request and monitor survey and survey requirements as per laid down procedures
• Correct unprofitable policies
• Ensure policies are not overexposed
• Checking policies before sending to clients
• Telephone contact with clients when they phone in with queries or amendments/ additional covers
• Saving all work electronically

Service delivery to ensure customer satisfaction

• Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.

Maintain effective people practices

• Align own behaviour with the organisation's culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work with the Underwriting team to ensure required service levels are delivered.Continuous improvement to ensure effective service
• Ensure adherence to organisational policies, practices, and procedures.
• Identify and recommend areas/ways to improve processes

Formal Education

• Matric
• NQF 5 in Short-Term Insurance
• Regulatory Exam Certification
• A minimum of five years of relevant commercial underwriting experience
• Commercial Lines Class of Business
• DOFA confirmation from FSB
• Cardinal 360 system experience will be an advantage

Knowledge

• Microsoft Office
• Commercial Insurance Products and Financial Services industry

Skills and attributes

• Analytical and detail-oriented
• Ability to work independently and as part of a team
• Proactive and diplomatic
• Strong communication skills – both written and verbal
• Ability to prioritise tasks
• Logical thinker with a professional demeanour
• Strong work ethic and reliability
• Capacity to handle a pressurised, fast-paced work environment
• Strong sense of ethics