Commercial Operations Specialist (3-month Fixed Term Contract)

Webhosting; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Medical cover (where applicable)

Gym reimbursements

Mental well-being resources

Job summary

DigiCert is seeking a Commercial Operations Specialist for a 3-month fixed-term contract. The role provides administrative and operational support to the Commercial Legal team, focusing on contract preparation, processing, execution and administration of commercial agreements.

The successful candidate will assist with routine contracting activities, internal requests and process improvement initiatives under the direction of the team.

Qualifications

• At least one year of experience in an administrative, operations, legal support, contract support or similar role.
• Strong organisational skills and close attention to detail.
• The ability to manage multiple requests, prioritise effectively and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• A proactive, practical and customer-service-oriented approach.
• The ability to follow established processes while recognising when escalation is required.

Responsibilities

• Administer contract execution and administration, including signature processes for various agreements.
• Format, proofread and finalise documents to reflect approved terms accurately.
• Coordinate internal and external signatures and ensure proper authorised representatives sign documents.
• Review contract files for completeness and organise documents accordingly.
• Upload and maintain agreements in contract lifecycle management and document repositories.
• Support contract activation, assignment and post-signature processes.
• Track status of requests and ensure service levels and deadlines are met.
• Identify missing information or deviations and escalate to Legal as needed.
• Prepare standard-form agreements and amendments using approved templates.
• Assist with initial reviews and economic provisions differing from templates.
• Support administration and progression of customer, partner and other agreements.
• Gather background information to aid Legal assessment of requests.
• Help update templates, guidance, and internal resources.
• Collaborate with cross-functional stakeholders to resolve issues and review orders.
• Develop understanding of DigiCert products and contracting processes.
• Assist with contract intake, reporting and prioritisation during high activity periods.
• Support projects to improve contract workflows and filing practices.

Skills

Organisational skills

Attention to detail

Multitasking

Communication

Customer service

Documentation

Tools

Microsoft Word

Excel

Outlook

Adobe Acrobat

Job description

Commercial Operations Specialist (3-month Fixed Term Contract)

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The 3-month Fixed-Term Commercial Operations Specialist will provide administrative and operational support to DigiCert’s Commercial Legal team. The primary focus of the role will be supporting the preparation, processing, execution and administration of commercial agreements. The successful candidate will also assist with routine contracting activities, internal requests and process improvement initiatives under the direction of the Commercial Legal team. This role would suit someone with experience in an administrative, operational, legal support, sales support or contract management environment who is interested in developing further experience within a global commercial legal function.

What you will do

• Contract Execution and Administration:
  • Administer the signature process for a range of documents, including customer and channel partner agreements, order forms, amendments, non-disclosure agreements, supplier agreements and other commercial documents.
  • Format, proofread and finalise documents for execution, ensuring that approved terms are accurately reflected in the final version.
  • Coordinate internal and external signatures and ensure that documents are signed by the appropriate authorised representatives.
  • Review contract files for completeness and organise and rename documents in accordance with established naming conventions.
  • Upload, maintain and organise agreements, approvals and related records within DigiCert’s contract lifecycle management and document repository systems.
  • Support contract activation, assignment and other post-signature administrative processes.
  • Track the status of contract and signature requests and help ensure that internal service levels and deadlines are met.
  • Identify missing information, inconsistencies or deviations from established processes and escalated these to the appropriate Legal team member.
• Commercial Contract Support (Ad Hoc):
  • Prepare standard-form agreements, amendments, non-disclosure agreements and other routine commercial documents using approved templates and guidance.
  • Assist with the initial review of routine contract requests and identify provisions that differ from DigiCert’s approved templates or contracting guidance.
  • Support the Commercial Legal team with the administration and progression of customer, partner and other commercial agreements.
  • Gather relevant background information and supporting documentation to help Legal team members assess and respond to contract requests.
  • Assist with updating standard contract templates, guidance materials, procedures and internal resources.
  • Work with cross-functional stakeholders to resolve operational/transactional issues, which includes Restricted Party List screening and reviewing order escalations
  • Develop an understanding of DigiCert’s products, services and contracting processes to provide effective operational support.
  • Assist with contract intake, reporting, tracking and prioritisation during periods of high activity.
  • Support projects intended to improve contract workflows, signature processes, filing practices and operational efficiency.
  • Identify opportunities to simplify or improve administrative processes and make practical recommendations to the Commercial Legal team.
  • Support other Commercial Legal and Legal Operations projects as required.
  • Perform other related duties assigned during the fixed-term engagement.

What you will have

• At least one year of experience in an administrative, operations, legal support, contract support, sales operations or similar role.
• Strong organisational skills and close attention to detail.
• The ability to manage multiple requests, prioritise effectively and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• A proactive, practical and customer-service-oriented approach.
• The ability to follow established processes while recognising when a matter requires further review or escalation.
• Good judgment and the ability to handle confidential and commercially sensitive information appropriately.
• A willingness to take ownership of assigned tasks and see them through to completion.
• Strong interpersonal skills and the ability to work effectively with stakeholders across different teams and regions.
• Proficiency in Microsoft Word, Excel, Outlook and Adobe Acrobat, together with the ability to learn new systems quickly.
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources