About the Role
Our client is seeking a dedicated and experienced Commercial Cleaning Operations Lead to oversee cleaning operations in Stellenbosch, Western Cape. This leadership role is responsible for managing daily cleaning activities, supervising a team of cleaning professionals, and ensuring the highest standards of cleanliness and hygiene across various commercial properties, including offices, retail spaces, and hospitality venues. The ideal candidate will possess strong organizational skills, excellent team management capabilities, and a proactive approach to problem-solving. This is an on-site position critical for maintaining client satisfaction and operational efficiency within the Stellenbosch area. You will play a key part in implementing cleaning protocols, conducting quality checks, and ensuring compliance with all health and safety regulations. Your leadership will ensure a consistently clean and welcoming environment for all stakeholders.
Key Responsibilities
- Manage and coordinate the daily schedules and tasks of cleaning staff to ensure all areas are cleaned efficiently and to a high standard.
- Conduct regular inspections of premises to assess cleanliness, identify areas needing attention, and ensure adherence to established cleaning protocols.
- Supervise, train, and mentor cleaning team members, providing ongoing feedback and performance management.
- Maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper storage.
- Implement and enforce health and safety procedures, ensuring a safe working environment for the cleaning team and building occupants.
- Act as the primary point of contact for clients regarding cleaning services, addressing concerns and ensuring satisfaction.
- Develop and update cleaning procedures and best practices in line with industry standards.
- Troubleshoot and resolve any cleaning-related issues or client complaints promptly.
- Ensure all cleaning equipment is well-maintained and in good working order.
- Collaborate with facility managers to coordinate special cleaning projects and events.
Requirements
- Minimum of 4 years of experience in commercial cleaning, with at least 2 years in a supervisory or team lead role.
- Proven experience in managing and motivating a cleaning team.
- Solid understanding of cleaning chemicals, equipment, and techniques for commercial environments.
- Knowledge of health and safety regulations in the workplace.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients and staff.
- Ability to work independently and make sound decisions.
- Physical fitness and ability to perform cleaning tasks as needed.
- Reliable and punctual with a strong work ethic.
- Experience in the Stellenbosch area or surrounding regions is an advantage.
Benefits
- Competitive salary package commensurate with experience.
- Opportunity for career growth and advancement within a growing company.
- Regular training on cleaning best practices and safety protocols.
- Supportive management and team environment.
- Contribution to maintaining high standards of cleanliness in prestigious commercial locations.
- Potential for performance bonuses.
- Employee assistance program.