Collections Team Manager

Nimble Group; Johannesburg; On-site; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Commission earning potential

Job summary

Nimble Group in Sandton, Johannesburg is seeking a Team Manager for the Collections department to oversee collections, productivity and administrative performance against targets. You will act under the direction of the Operations Manager and drive performance across the team.

The role requires strong financial acumen, excellent communication and planning skills, and the ability to manage staff, reporting and compliance with regulatory requirements.

Qualifications

• Minimum 2 years working experience in a Team Management role.
• Management experience in a Collections environment is advantageous.
• Competent in MS Office at an intermediate level.

Responsibilities

• Management of performance against set targets.
• Collections, Productivity, Quality management.
• Act as point of escalation for queries and complaints.
• Ensuring understanding of the business and legislative requirements.
• Full staff management.
• Reporting.
• Any ad-hoc duties.

Skills

Strong financial skills

Target driven

Conflict management

Proactive team player

Administrative discipline

Initiative

Communication skills

Listening and feedback

Customer orientation

Attention to detail

Tools

MS Word

MS Excel

MS Office

Job description

Note: This refined version preserves all core content while ensuring valid HTML structure and removing decorative or noisy formatting.

Reporting to

Reporting to: Operations Manager

Job Purpose

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location

Location: Sandton, JHB

Key Performance Areas

• Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
• Management of performance against set targets;
• • Collections
  • Productivity
  • Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

Requirements

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level
• MS Word
• MS Excel
• MS Office

Skills / Knowledge / Attributes

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

Remuneration Structure

• A basic salary
• Commission earning potential
• Benefits at the full cost to the Employer;
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Medical Cover (at the full cost of the employer , after successful completion of the probation period)

Working Hours

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.