Collections Team Manager: Growth, Commission & Benefits

Nimble Group; Cape Town; On-site; ZAR 360,000 - 576,000; Full time

Benefits offered by this job

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Job summary

Nimble Credit Solutions in Cape Town is seeking a results-driven Team Manager to lead a high-performing collections team. You will coach, motivate, and manage daily activities, ensuring targets are met while upholding quality standards.

This role offers performance-based rewards, a comprehensive benefits package, and opportunities for growth. Shift pattern is Monday to Friday with occasional Saturdays, and you will report to the Operations Manager.

Qualifications

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous).
• Proficient in MS Office at an intermediate level: MS Word, MS Excel, MS Outlook.
• Credit and Criminal clear.

Responsibilities

• Leading and driving performance across collections, productivity, and quality targets.
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed.
• Acting as the escalation point for complex queries and customer complaints.
• Ensuring compliance with business policies, industry regulations, and legislative requirements.
• Conducting regular performance reviews, coaching sessions, and staff development initiatives.
• Monitoring and analysing team performance metrics to drive continuous improvement.
• Submitting accurate and timeous reporting to management.
• Managing all administrative functions related to your team.
• Performing ad-hoc duties as required.

Skills

Team leadership

Coaching

Communication

Tools

MS Word

MS Excel

MS Outlook

Job description

Nimble Credit Solutions in Cape Town is seeking a results-driven Team Manager to lead a high-performing collections team. You will coach, motivate, and manage daily activities, ensuring targets are met while upholding quality standards.

This role offers performance-based rewards, a comprehensive benefits package, and opportunities for growth. Shift pattern is Monday to Friday with occasional Saturdays, and you will report to the Operations Manager.