Collections & Customer Solutions Specialist

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

TIH invites applications for a customer-focused role in Johannesburg. The position emphasizes performance management, capability building, and selling customer propositions aligned with client needs. The role involves data collection, regulatory compliance, and strong customer service to drive retention.

Ideal candidates will hold Matric and FAIS qualifications, with a commitment to ongoing professional development and adherence to internal policies and external regulations.

Qualifications

• Matric / Grade 12 or SAQA Accredited equivalent is essential.
• FAIS and Regulatory Exam 5 qualification is essential.

Responsibilities

• Prioritise own workflow to meet productivity and quality standards.
• Identify customer needs and propose suitable products or configurations.
• Collect and analyse data to support decisions.
• Ensure compliance with regulatory codes and internal policies.
• Clarify customer needs and respond with relevant information.
• Provide quality customer service and support retention.
• Assist in managing customer relationships and cases.

Skills

Performance management

Customer service

Data collection

Regulatory compliance

Sales / upselling

Education

Matric / Grade 12

FAIS & Regulatory Exam 5

Job description

TIH invites applications for a customer-focused role in Johannesburg. The position emphasizes performance management, capability building, and selling customer propositions aligned with client needs. The role involves data collection, regulatory compliance, and strong customer service to drive retention.

Ideal candidates will hold Matric and FAIS qualifications, with a commitment to ongoing professional development and adherence to internal policies and external regulations.