Collections Agent - Us Hours - Jhb

Dash BPO South Africa (Pty) Ltd; Johannesburg; On-site; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is seeking dedicated contact center agents to join their team. This role involves working US night shifts and requires individuals who excel in sales, telemarketing, and customer service. You will be responsible for managing contacts efficiently, ensuring customer satisfaction, and adhering to security and confidentiality protocols. Ideal candidates will have a resilient attitude and a strong commitment to continuous improvement. Join a dynamic environment where your contributions can make a significant impact on customer experiences and team success.

Qualifications

• 6-12 months experience in contact center or high-end retail required.
• Strong focus on goals and a positive attitude are essential.

Responsibilities

• Manage time effectively while ensuring quality objectives are met.
• Achieve resolution in the first contact with a sense of urgency.

Skills

Sales Experience

Telemarketing Experience

Customer Service Experience

Contact Center Experience

High-End Retail Experience

International BPO Experience

Job description

Calling all contact center agents that are willing to work night shift US hours.

Requirements:

• Experience in Sales or Telemarketing.
• Collection experience in contact center (essential).
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Job Description:

1. Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
2. Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
3. Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
4. Use of common sense and critical mind.
5. Comply with defined procedures and correct use of work tools.
6. Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
7. Comply with security and confidentiality policies defined by the company and our client.
8. Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
9. Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
10. Perform any function or task at the request of your immediate supervisor.

Competencies:

• Focused on Goals.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong sense of resilience.