Clinical Sales Specialist - Joint Replacement

Stryker Corporation; South Africa; Remote; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Stryker Corporation in Bloemfontein is seeking a Clinical Support Specialist to service and support clinical customers in joint replacement within theatre and clinical environments.

You will train staff, collaborate with regional teams, manage stock and inventory, and apply clinical knowledge to offer optimal solutions. The role requires travel up to 80% within South Africa and a medical field qualification plus theatre experience.

Qualifications

• Minimum 2 years' theatre experience.
• Experience in Orthopaedics (joint replacement, trauma, extremities, sports medicine).
• Proficient in product demonstrations and workshops.
• Driver's license held.
• Travel up to 80% within South Africa.

Responsibilities

• Service existing and new customers in the theatre and clinical environment.
• Provide theatre and wider HCP staff with in-depth training on Stryker products.
• Collaborate with regional teams to maintain top-tier customer service.
• Audit theatre stock, implants, disposables and instruments; manage consignments.
• Explain clinical applications of Stryker portfolio to customers.
• Support trials and evaluations of products in theatre and clinical environments.

Skills

Theatre experience

Orthopaedics knowledge

Training delivery

Presentation skills

Education

Medical field qualification (Technikon/University)

Job description

Work Flexibility: Field-based We are looking for our future Clinical Support Specialist to support our Joint Replacement in Bloemfontein. This role focuses on servicing and supporting clinical customers to strive for best-in-class specialist support with procedural excellence.

What you will do:

• Service existing and new customers within the theatre and clinical environment.
• Provide theatre and wider HCP staff with in-depth training on Stryker products.
• Work closely with regional team members and the Regional Sales Manager to ensure best-in-class customer service levels.
• Audit theatre Stryker stock, including implants, disposables and instruments; manage consignment inventory and ensure good asset management practices.
• Understand the clinical application of the broader Stryker portfolio to offer customers the best possible solution at all times.
• Conduct trials and evaluations of products in theatre and clinical environments as required.
• Support the implementation of training, provision of instruments and implementation of new Stryker business.
• Plan, execute and monitor measures required to deliver industry-leading support and customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments.
• Demonstrate excellent product knowledge and professionalism during workshops, product demonstrations and customer interactions.
• Communicate essential product features, benefits and clinical applications clearly and effectively.
• Maintain high ethical standards, treat customers and employees with respect, and represent Stryker professionally at all times.
• Make observations of customer needs and liaise with sales colleagues to introduce additional Stryker products or support where appropriate.
• Maintain a basic business plan highlighting daily, weekly and monthly objectives.
• Develop an understanding of the local healthcare environment and regional strategy.

What you need:

• Required: Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology
• Minimum 2 years' experience within a theatre environment.
• Experience in the Orthopaedics field (Joint replacement, Trauma, Extremities, SportsMed, etc.)
• Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures.
• Presentation skills using modern presentation media.
• Workshop and product demonstration skills, including anatomy and physiology knowledge.
• Driver's License
• Preferred: Experience in Joint replacement would be a strong plus
• Travel Percentage: 80%

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com.

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.