Clinical Care Coordinator

Mediclinic; Sandton; On-site; ZAR 480,000 - 640,000; Full time

Job summary

Mediclinic Southern Africa is building a talent pool for an exciting new Clinical Care Coordinator opportunity anticipated to commence in January 2027. While not immediately available, exceptional leaders are invited to be considered early for this venture and future growth.

The Clinical Care Coordinator will collaborate with patients, healthcare providers, care teams, facilities and schemes to ensure patients receive coordinated care throughout the journey, from request to post-discharge.

Qualifications

• Qualified Paramedic, Emergency Care Practitioner, or Professional Nurse with at least 3 years' experience.
• Experience in administrative, clinical, or care coordination roles.
• Post-graduate degree in clinical/healthcare management is an advantage.
• Familiar with tele-health and virtual care environments.

Responsibilities

• Coordinate care plans to optimise the patient experience across multiple patients.
• Provide tele-health support and monitor patient wellbeing.
• Analyse reports and provide feedback to care teams.
• Maintain continuous record keeping across electronic platforms.

Skills

Organisational Skills

Attention to Detail

Policy Knowledge

MS Office

Communication Skills

Quality Management

Customer Service

Virtual Healthcare

Medical Terminology

Business Acumen

Education

Nurse Qualification (Degree/Diploma)

Healthcare Field Degree

Job description

Mediclinic Southern Africa is a healthcare provider operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multidisciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 50 private hospitals (excluding a growing number of day clinics) throughout South Africa and three hospitals in Namibia with more than 8 200 beds in total.

Clinical Care Coordinator

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Clinical Care Coordinator ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Clinical Care Coordinator opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

Required Education

ESSENTIAL EDUCATION

Degree / Diploma leading to qualification as a Professional or General Nurse

Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

Post-graduate degree in clinical or healthcare management will be an advantage

Required Experience

ESSENTIAL MINIMUM EXPERIENCE

Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination role

Desired Experience

Virtual care and/or home healthcare experience and chronic disease management would be an advantage

Required Job Skills And Knowledge

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight