Client Success & Relations Specialist

Old Mutual Finance (Pty) Ltd; Bronkhorstspruit; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Old Mutual Finance (Pty) Ltd is seeking a customer-experience-focused professional to provide product and service information, process orders, and resolve customer issues. You will handle inquiries, nurture relationships, and ensure data accuracy in the CRM system.

The role emphasizes compliant, quality service, and proactive customer engagement to drive retention and growth across various channels. A related qualification is required.

Qualifications

• Minimum education: NQF Level 4 - Grade 12 or equivalent.
• Proven ability to handle customer inquiries and resolve issues.

Responsibilities

• Provide advanced product/service information and assist customers.

Skills

Consultative selling

Customer service

CRM software

Customer relationship

Digital engagement

Data management

Sales opportunities

Probing questions

Upselling

Education

NQF Level 4 - Grade 12

Tools

CRM software

Job description

Old Mutual Finance (Pty) Ltd is seeking a customer-experience-focused professional to provide product and service information, process orders, and resolve customer issues. You will handle inquiries, nurture relationships, and ensure data accuracy in the CRM system.

The role emphasizes compliant, quality service, and proactive customer engagement to drive retention and growth across various channels. A related qualification is required.