Client Services Manager

JDJ Diagnostics; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

JDJ Diagnostics seeks a Client Services Manager to lead a high-performing team and redefine patient experience with empathy and excellence across all client touchpoints.

You will champion innovation, strengthen client partnerships, and drive service improvements through analytics while mentoring staff to achieve peak performance within a healthcare-focused organization.

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.
• 3+ years in client services or account management, with 12 years in a leadership role.
• Strong communication and emotional intelligence, with the ability to inspire trust and action.
• Proficiency in Microsoft Office and CRM platforms.

Responsibilities

• Lead client relationship initiatives and cultivate long-term partnerships.
• Guide strategic client meetings to assess satisfaction and identify growth opportunities.
• Mentor a team of client service professionals to deliver excellence and measurable impact.

Skills

Client relationships

Team leadership

Analytics & reporting

Education

Bachelor's degree in Business/Marketing/Healthcare Management

Job description

Client Services Manager Be the Voice of Innovation in Healthcare

Job Overview

Are you ready to lead a revolution in patient experience and redefine excellence in healthcare delivery? Were seeking a visionary Client Services Manager who is passionate about transforming the landscape of medicine. This is not just a managerial roleits a mission. Youll be the strategic heartbeat of our brand, guiding a high-performing team to deliver world-class service, elevate client satisfaction, and shape the future of care.

As the voice of our brand, youll champion innovation, empathy, and excellence. Youll build deep relationships with our clients, inspire your team to exceed expectations, and ensure every touchpoint reflects our commitment to transformative healthcare.

Key Responsibilities

• Client Relationship Leadership
  Serve as the primary ambassador for client accounts, cultivating trust and long-term partnerships.
  Engage proactively with clients to understand their evolving needs, challenges, and aspirationsaligning our services to deliver meaningful impact.
  Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities to innovate and grow.
• Strategic Problem Solving
  Resolve client concerns with agility, empathy, and precisionturning challenges into opportunities.
  Collaborate cross-functionally to ensure seamless service delivery and continuous improvement.
• Performance & Impact Analytics
  Monitor KPIs and service metrics to ensure excellence across all client touchpoints.
  Deliver insightful performance reports that drive client success and inform strategic decisions.
  Inspire, mentor, and lead a team of client service professionals to achieve peak performance.
  Foster a culture of accountability, growth, and innovation through coaching and development.
  Champion training initiatives that elevate team capabilities and align with our brand promise.

What You Bring

• A bold vision for transforming healthcare through exceptional service and human-centered leadership.
• Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.
• 3+ years in client services or account management, with 12 years in a leadership role.
• Proven success in managing complex client relationships and delivering outstanding results.
• Exceptional communication and emotional intelligence, with the ability to inspire trust and action.
• Strong organizational skills and the ability to manage multiple priorities with grace.
• Proficiency in Microsoft Office and CRM platforms.
• A pulse on industry trends and a passion for shaping whats next.

Why Join Us?

This is your chance to be part of something bigger. To lead with purpose. To elevate care. To be the voice that clients trust and the leader your team looks up to. If youre ready to make your mark in medicine and build a legacy of excellence, we want to meet you.