Client Services Administrator (Insurance) - Limpopo

AtripleA recruitment & temps; Limpopo; On-site; ZAR 191,952; Full time

Job summary

A recruitment agency is seeking a Client Services Administrator to provide first line support and sales assistance in the Insurance industry in Limpopo. Responsibilities include rendering client services, administrating claims, advising clients on policy cancellations, and managing office administration tasks. Candidates must have Matric, a recognized qualification as per the FSB, relevant experience in the insurance industry, and strong client service skills. This role offers a salary of R17 200 per month.

Qualifications

• Matric.
• Recognized Qualification as per the FSB.
• RE 5 certification.
• Registration as an Employee Representative (FSB).
• 2 years' experience in the Insurance Industry.
• 1 year client services experience.
• 1 year experience in Category A, B, C, and retail benefits.

Responsibilities

• Render client services adhering to standard procedures.
• Administrate claims and keep claims register up to date.
• Advise clients on cancellations and retention options.
• Manage office administration tasks like mail and reports.
• Ensure compliance with FSB board notices.

Job description

Location: Jane Furse, Limpopo
Salary: R17 200 p.m.

Our client in the Insurance industry is looking for a Client Services Administrator to provide professional first line support to clients and sales support.

Key Responsibilities

1. Render client services
   • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
   • Update client personal details and AIMS notes
   • Provide correct and accurate advice to clients on products and services
   • Inform clients and update changes to their policy
   • Liaise with relevant departments to gather information to resolve clients' queries
   • Maintain required business retention rate
   • Handle all complaints and enquiries
   • Escalate complaints to Office Manager and Complaints Handling Officer
   • Follow complaints procedure
   • Handle all incoming calls and walk-in clients
2. Administrate Claims
   • Verify claims documents as per standard procedure
   • Assist clients with the completion of claim forms
   • Submit all claims received to Head office
   • Submit any outstanding documentation as per Head Office request
   • Keep claims register up to date
3. Advise clients on cancellations
   • Advise the client of the process and disadvantages of cancellation
   • Retain the policy by proposing different options (loan, partial surrender paid up)
   • Inform relevant Sales Manager of the intended cancellation for retention
   • As per client's request follow the standard cancellation procedure
4. Administrate demutualization process
   • Capture client information
   • Inform clients of status of their shares
   • Update client's information on Aims systems
   • Register and forward to Head office
5. Office Administration
   • Manage mail and fax
   • Prepare statistical reports
   • Assist with data capturing when required
   • Encourage clients to complete the survey
6. Fit and Proper Requirements
   • Adhere and comply to FSB board notice in terms of FAIS
7. Documentation and filing procedures
   • Keep record systems up to date
   • File and keep documentation for a period as required by the legislation

Requirements

• Formal Education
• Matric
• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years' Experience in the Insurance Industry;
• 1 Year Client Services
• 1 Years' experience in: Category A, B, C and retail benefits (Advantage)

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps

www.aaaa.co.za