Client Service Executive - Sandton

Catch; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Catch is seeking a dedicated professional to support the client relationship management team with day-to-day management of key accounts across Europe.

You will handle requests from asset managers, fund managers and insurers, coordinate with custodian banks, and ensure timely submissions while staying aware of market trends and regulatory changes. Strong communication and detail-orientation are essential.

Qualifications

• Tertiary education in commerce or law (e.g., Finance, Economics, BCom Law).
• Strong interpersonal and communication skills.
• Fast learner.
• Ability to build rapport with others.
• Persistence and problem-solving ability.
• Strategic and analytical thinker.
• Eye for detail and good administration.
• Ability to cope with deadlines and pressure.
• South African work eligibility (passport/work permit).
• Good command of English.
• European language skills bonus.

Responsibilities

• Support account service for asset managers, fund managers and insurers in Europe.
• Handle requests and relationships with custodian banks across Europe.
• Keep abreast of products and legislation changes to optimize client submissions.
• Remain knowledgeable of market and industry trends.
• Develop knowledge of the recovery service to service clients and answer technical queries.
• Ensure value for client is reclaimed within deadlines and documents are received timeously.
• Work with Senior Account Managers and Head of Client Service on goals and strategic plans.
• Manage queries from foreign tax offices.
• Meet or exceed submission targets.
• Resolve customer complaints by investigating problems and proposing solutions.
• Support in client, custodian bank and tax office requests.
• Track processes to ensure timely value reclamation for clients.
• Provide support with claim submissions and ad hoc projects.
• Support with new client onboarding.
• Quality check claims as needed.

Skills

Strong interpersonal and communication

Fast learner

Attention to detail

Deadline-driven

Analytical thinking

Administrative skills

Education

Commerce or Law degree

Job description

We are looking for a hard-working individual to support our client relationship management team with the day-to-day management of key accounts.

KEY RESPONSIBILITIES

• Support account service for some of the largest asset managers, fund managers and insurance companies in Europe.


• Support requests and relationships with some of the largest custodian banks across Europe.


• Keep abreast of new products and legislation changes to optimize client submissions.


• Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.


• Develop a strong knowledge of the recovery service in order to service clients successfully and answer technical client queries.


• Ensure that all value for client is reclaimed within deadlines, and all documents are received timeously from clients and custodian banks.


• Work closely with Senior Account Managers and Head of Client Service to develop and accomplish goals and strategic plans set out for clients.


• Manage and consolidate any queries that may arise from various foreign tax offices.


• Meet or exceed submission targets as set out by company management.


• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with customers and internal stakeholders.


• Support in client, custodian bank and tax office requests.


• Track processes in an organized and efficient manner and to ensure that all value for a client is reclaimed timeously.


• Provide additional support with claim submissions and other ad hoc projects.


• Support with new client onboarding.


• Support with quality checking claims as needed.

KEY REQUIREMENTS

• Tertiary education in commerce or law field – for example, Finance, Economics, BCom Law, or other BCom degree


• Strong interpersonal and communication skills


• Fast learner


• Confident and strong ability to build rapport with others


• Persistence and problem-solving ability


• Strategic and analytical thinker


• A keen eye for detail and good administration skills


• Able to cope with deadlines and pressure


• A valid South African passport or work permit and all relevant documents


• Good command of the English language


• Not required, but a bonus if able to speak additional European languages (e.g. French, Italian, Spanish, German)