Client Service Administrator Cape Town

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hire Resolve's client in the metering industry seeks a Client Service Administrator to manage client accounts, resolve issues promptly, and assist with utility management services from the Western Cape office.

Responsibilities include handling client inquiries, coordinating with providers for billing, and supporting energy-saving initiatives while maintaining thorough documentation and collaboration with the operations team.

Qualifications

• Minimum 2 years’ experience in a client service or admin role, in the metering industry.
• Strong communication and interpersonal skills.
• Fully bilingual in English and Afrikaans.

Responsibilities

• Manage client accounts and ensure prompt resolution of issues.
• Serve as main point of contact for clients and address queries promptly.
• Coordinate with utility providers for accurate billing and timely payments.

Skills

Excellent communication

Organization

Teamwork

Bilingual English/Afrikaans

Tools

Microsoft Office

Data entry software

Job description

Client Service Administrator

Hire Resolve's client, who is in the Metering Industry, is seeking a motivated and detail-oriented Client Service Administrator to join their team in the Western Cape. The successful candidate will be responsible for providing excellent customer service, managing client accounts, and assisting with utility management services.

Responsibilities:

• Manage client accounts and ensure prompt resolution of any issues or concerns
• Serve as the main point of contact for clients and address any queries or requests in a timely manner
• Coordinate with utility providers to ensure accurate billing and timely payment of invoices
• Assist clients with setting up new utility services and upgrades as needed
• Prepare and review reports related to utility consumption and cost savings for clients
• Work with the operations team to implement energy-saving initiatives and improvements for clients
• Maintain accurate records and documentation for all client interactions and transactions
• Collaborate with other team members to ensure the smooth delivery of services to clients

Requirements:

• Minimum of 2 years of experience in a client service or administrative role, in the metering industry
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office suite and data entry software
• Knowledge of utility billing processes and regulations
• Ability to work effectively both independently and as part of a team
• Fully Bilingual in English and Afrikaans

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.