Client Service Administrator

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hire Resolve's client in the Metering Industry is seeking a motivated and detail-oriented Client Service Administrator in the Western Cape. You will provide excellent customer service, manage client accounts, and assist with utility management services.

Responsibilities include managing client accounts and prompt resolution of issues, serving as the main contact for clients, coordinating with utility providers for accurate billing, setting up new services, preparing consumption and cost-saving

Qualifications

• Minimum of 2 years of experience in client service or administrative roles in the metering industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office and related data entry software.
• Knowledge of utility billing processes and regulations.
• Ability to work independently and as part of a team.
• Fully bilingual in English and Afrikaans.

Responsibilities

• Manage client accounts and ensure prompt resolution of any issues or concerns
• Serve as the main point of contact for clients and address any queries or requests in a timely manner
• Coordinate with utility providers to ensure accurate billing and timely payment of invoices
• Assist clients with setting up new utility services and upgrades as needed
• Prepare and review reports related to utility consumption and cost savings for clients
• Work with the operations team to implement energy-saving initiatives and improvements for clients
• Maintain accurate records and documentation for all client interactions and transactions
• Collaborate with other team members to ensure the smooth delivery of services to clients

Skills

Customer service

Data entry

MS Office

Billing knowledge

Tools

Data entry software

Job description

Client Service Administrator

Hire Resolve's client who is in the Metering Industry is seeking a motivated and detail-oriented Client Service Administrator to join their team in the Western Cape. The successful candidate will be responsible for providing excellent customer service, managing client accounts, and assisting with utility management services.

Responsibilities:

• Manage client accounts and ensure prompt resolution of any issues or concerns
• Serve as the main point of contact for clients and address any queries or requests in a timely manner
• Coordinate with utility providers to ensure accurate billing and timely payment of invoices
• Assist clients with setting up new utility services and upgrades as needed
• Prepare and review reports related to utility consumption and cost savings for clients
• Work with the operations team to implement energy-saving initiatives and improvements for clients
• Maintain accurate records and documentation for all client interactions and transactions
• Collaborate with other team members to ensure the smooth delivery of services to clients

Requirements:

• Minimum of 2 years of experience in a client service or administrative role, in the metering industry
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office suite and data entry software
• Knowledge of utility billing processes and regulations
• Ability to work effectively both independently and as part of a team
• Fully Bilingual in English and Afrikaans

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.