Client Relationship Advisor

Aon; Johannesburg; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Aon South Africa is hiring a Client Relationship Advisor in our Commercial Team. This hybrid role offers flexibility to work from the Sandton office or remotely and focuses on servicing a portfolio of commercial clients.

Responsibilities include renewals, endorsements and cancellations, driving client satisfaction and growth, and collaborating with insurers on terms while providing compliant advice.

Qualifications

• A minimum of Grade 12 or equivalent
• Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA

Responsibilities

• Primary point of contact for clients across the portfolio
• End-to-end life-cycle management including renewals, endorsements and cancellations
• Collaborates with High Volume Sales on new business
• Maintains and improves client satisfaction, retention, revenue and profitability
• Drives organic growth through upselling and cross-selling
• Ensures high-quality delivery of servicing, administration and transactions
• Manages the renewal process and negotiates terms with insurers

Skills

Client advisory

Negotiation

Communication

Digital platforms

Education

Grade 12 or equivalent

Bachelor's degree preferable

Tools

MS Word

MS Excel

Job description

Experienced in Commercial Lines insurance within the Short-Term insurance industry? Looking to advance your career? Read on!

Aon South Africa is looking to hire a Client Relationship Advisor in our Commercial Team, this is a hybrid role with the flexibility to work both virtually and from our main office in Sandton.

The purpose of the role is to maintain, retain and service clients by improving day to day client relationships including servicing their portfolios

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Responsible for being the primary point of contact for clients
• Responsible for the entire client life-cycle, including renewals, endorsements and/or cancellations.
• Works with High Volumes Sales on new business
• Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
• Responsible for organic growth including upselling and cross selling
• Ensure high quality and efficient delivery of all client servicing, administrative and transactional activities
• Responsible for the renewal process which includes pre-renewal, negotiating terms with insurers and present renewal terms to the client
• Works with the admin team to finalise the renewal documents
• Negotiates with insurers on any discounts, following requests from clients
• Manages and facilitates the cancellation process and creates the necessary refunds where applicable
• Responsible for answering calls in the contact centre and assisting clients
• Responsible for credit control
• Act as main contact for a portfolio of commercial clients.
• Provide professional, compliant advice on covers, limits and policy wordings.
• Manage renewals end-to-end, including negotiation with insurers and presenting terms to clients.
• Handle mid-term endorsements, cancellations and refunds accurately and efficiently.
• Work with the High-Volume Sales on new business and the admin team on policy documentation.
• Drive client satisfaction, retention and organic growth through cross-selling and upselling.
• Manage credit control for your portfolio.

Qualifications. Skills and experience that will lead to success

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA

Knowledge

• Solid understanding of commercial policy wordings and products.
• An extensive knowledge of the South African and international short-term insurance markets will be advantageous
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous
• Digital literacy with sophisticated know-how in MS Word and Excel.

Skills And Attributes.

• Confident in advising clients and negotiating with insurers.
• Comfortable servicing clients on digital platforms
• Strong communication, organisational and problem-solving skills.
• Team player able to handle high volumes in a fast-paced environment.
• Sophisticated analytical, technical and problem-solving skills and abilities
• Ability to communicate effectively
• Good interpersonal and organizational skills

Experience.

• 2–3 years’ experience in a commercial short-term insurance role.