Client Manager

Aon Corporation; Mbombela (Nelspruit); Hybrid; ZAR 600,000 - 850,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Aon South Africa is recruiting a Client Manager in our commercial department based in Nelspruit, on a hybrid basis. The role focuses on leading and growing a Mid-Market Agri insurance portfolio with a strong emphasis on client relationships and risk analysis.

The successful candidate will act as a technical SME, supporting national initiatives, mentoring colleagues, and structuring insurance programmes to meet client needs while driving renewal processes and client satisfaction.

Qualifications

• Grade 12 or equivalent is required.
• A Bachelor’s degree is preferable.
• Must be registered as a FSCA representative under FAIS act.
• Must be registered as an associate with IISA.

Responsibilities

• Lead and grow a portfolio of Mid-Market commercial clients in Agri insurance.
• Build a client profile with risk analysis for the portfolio.
• Input into renewal processes: prepare pre-renewal docs, meet clients, send renewal notices and cancellations as applicable.
• Structure insurance programmes to meet client needs.
• Produce client documentation including policy docs and claims statistics; lead renewal meetings and fee negotiations.
• Maintain client satisfaction, retention, revenue and profitability.
• Coordinate Client Service Advisors to meet service standards.
• Support Strategic Account Manager on larger, complex accounts.
• Manage credit control.
• Contribute to development of new business with existing or new clients.

Skills

Client relationship management

Analytical skills

Communication skills

Team coordination

Fluent English

Education

Grade 12 or equivalent

Bachelor’s degree preferable

FSCA FAIS representative registration

IISA associate registration

Tools

MS Word

Excel

Job description

Client Manager - Agri insurance

Do you possess specialist agricultural insurance knowledge? Are you based in Nelspruit? Read on!

Aon South Africa is recruiting a Client Manager in our commercial department based, on a hybrid basis, from our offices in Nelspruit. The role of the Client Manager Agri is to lead and grow a portfolio of Mid-Market commercial clients, specialising in agricultural insurance and complex Agri risk solutions. Act as a technical SME, supporting national initiatives and mentoring colleagues across the business.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for leading, developing and improving the day-to-day agri-client relationship

Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients.

Responsible for input into the renewal process which includes:

• preparing pre-renewal documents
• meeting with clients
• sending renewal notifications
• sending cancellation letters were applicable.

Responsible for structuring insurance programmes to meet the needs of portfolio clients.

Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability

Responsible for compliant dealings with clients

Contributes into the development of new business with either existing or new clients

Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met

Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts

Responsible for credit control

How this opportunity is different

This role is different because it combines meaningful client work with access to Aon’s depth of expertise, global resources and supportive culture, creating space for both professional and personal growth.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings
• A comprehensive knowledge of the South short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients
• Advanced analytical, technical and problem-solving skills and abilities
• Well- Developed communication skills
• Fluency in the English language, both written and spoken
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams.

Experience.

• Have a minimum of 5 - 10 years’ experience in a similar or related role.