CLIENT RELATIONS EXECUTIVE

Grindrod Logistics; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Grindrod Logistics is seeking a Business Development professional based in Johannesburg to grow revenue within the regional client base. You will identify opportunities across warehousing, transport and depot services, engage with customers to tailor solutions, and drive the sales cycle from inquiry through proposal to contract.

You will maintain relationships with existing clients, act as the commercial contact, and coordinate with internal teams on pricing, tenders and documentation.

Qualifications

• Postgraduate diploma/bachelor’s degree in business management or marketing.
• 3 to 5 years’ relevant experience in a commercial environment.
• Proven track record of sales growth.
• Strong verbal and written communication and analytical skills.

Responsibilities

• Develop opportunities within the existing client base across Grindrod Logistics services (warehousing, transport, depot).
• Engage with prospective customers to understand logistics requirements and propose solutions.
• Maintain strong relationships with existing customers and act as commercial contact.
• Prepare quotations, proposals, tenders and RFQs with pricing guidance.
• Maintain Salesforce/CRM pipeline and track opportunity progress.
• Support account growth, cross-selling and service expansion.
• Coordinate with internal teams on pricing, contracts and documentation.
• Ensure timely communication of customer requirements and actions.

Skills

Verbal Communication

Written Communication

Analytical Thinking

Leadership

Client Relationship

Education

Business/Marketing degree

Job description

Reporting Line: Head of Business Development

Internal & External Vacancy

Full Time

Johannesburg

Posted: 30 Sept 2026

DUTIES AND RESPONSIBILITIES

Business Development within Regional Client Base

• Identify and develop business opportunities within existing client base across Grindrod Logistics' service offering, including: Warehousing, Transport, Depot services
• Engage with prospective customers to understand their logistics requirements and identify appropriate solutions
• Develop and maintain a pipeline of growth customers and opportunities within the existing client base
• Support the preparation and submission of proposals, quotations, tenders and RFQs
• Follow up on commercial opportunities and maintain regular communication with prospective customers
• Support the conversion of opportunities into contracted and operational business

Existing Customer & Key Account Support

• Maintain strong professional relationships with existing customers
• Act as a commercial point of contact for allocated customers and assist with customer enquiries and requirements
• Understand customer operations, service requirements and commercial expectations
• Identify opportunities for account growth, cross-selling and extended business
• Proactively follow up on customer requirements and outstanding actions
• Assist with resolving customer service issues by coordinating with the relevant internal departments
• Escalate operational, commercial or service-related concerns where required
• Maintain regular customer engagement through meetings, calls, emails and site visits
• Ensure customer feedback is communicated to the relevant internal stakeholders

Quotations, Pricing & Tenders

• Receive and review customer RFQs and pricing requests
• Coordinate with Pricing, Operations, Transport, Warehousing and Depot teams to obtain the information required to prepare accurate quotations
• Prepare commercial proposals and quotations in accordance with company pricing guidelines and approval processes
• Ensure quotations accurately reflect customer requirements, operational costs, applicable rates and commercial assumptions
• Assist with tender submissions and ensure that required information is submitted within stipulated deadlines
• Follow up on submitted quotations and tenders
• Maintain records of quotations, proposals, tenders and customer correspondence
• Ensure appropriate commercial approvals are obtained before proposals are issued to customers
• Assist with rate reviews, annual increases, rebates and customer-specific commercial arrangements

Salesforce & Opportunity Management

• Maintain accurate and up-to-date customer and opportunity information on Salesforce
• Capture new opportunities in accordance with the company's opportunity management process
• Maintain opportunity stages, values, commencement dates, probability, and other required information
• Ensure opportunities are correctly classified, including new business, extended business and existing business
• Update opportunity progress following customer engagements, meetings, proposals and commercial discussions
• Monitor aged opportunities and follow up on outstanding actions
• Maintain accurate pipeline information for management reporting
• Ensure closed-won and closed-lost opportunities are appropriately updated with supporting information and reasons

Customer Reporting & Analysis

• Prepare and maintain regular customer reports relating to:
• Agreed KPI’s, measurement and corrective action on understood cause
• Monthly performance meeting feedback and progress updates
• Development of relationship with clients on all levels of client; strategic; tactical and operational
• Assist with identifying trends, risks, opportunities and variances within the existing client base.

Contract & Commercial Administration

• Assist with the administration and maintenance of customer commercial documentation.
• Coordinate documentation required for existing customers, including:
• Contracts
• Rate agreements
• Non-Disclosure Agreements (NDAs)
• Credit applications
• Standard Trading Conditions
• Signed quotations
• Ensure required documentation is obtained and appropriately filed
• Monitor outstanding documentation and follow up with customers and internal stakeholders
• Support the commercial contract workflow from initial preparation through internal review, customer approval and finalisation
• Maintain appropriate records of customer rates and commercial agreements.
• Assist with ensuring current rates and agreements are correctly maintained and communicated to relevant stakeholders

Internal Stakeholder Coordination

• Work closely with internal departments to ensure customer requirements are understood and actioned
• Liaise with:
• Operations
• Transport
• Warehousing
• Depot
• Finance
• Procurement
• Legal
• Coordinate information required to develop commercially viable logistics solutions
• Ensure customer commitments are communicated to operational teams
• Assist with the handover of new opportunities from Commercial to Operations
• Follow up on implementation requirements and outstanding actions
• Support effective communication between the customer and internal stakeholders

Customer Service & Issue Resolution

• Respond professionally and timeously to customer enquiries
• Investigate customer queries and coordinate with the relevant internal departments to obtain resolutions
• Assist with service recovery and customer communication where operational challenges occur
• Maintain clear records of customer issues, actions and resolutions
• Identify recurring service issues and communicate these to management
• Assist in maintaining strong customer relationships through proactive communication and follow-up
• Ensure customer expectations are clearly understood and communicated internally

REQUIREMENTS

Qualifications:

• Postgraduate diploma/bachelor’s degree in business management or marketing

Experience:

• 3 to 5 years’ relevant experience in commercial environment
• Experience in customer service, marketing or sales related field
• Proven track record of sales growth

Required Skills:

• Strong verbal and written communication skills
• Analytical and problem-solving skills
• Strong knowledge of business and sales growth
• Leadership and organisational skills

Applications close on 9 October 2026.

Candidiate with disabilities are encouraged to apply. Preference will be given in accordance with the company’s Employment Equity targets and objectives.