Client Payments Solutionist - 2

Hyphen Technologies (Pty); Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

FirstRand in South Africa is seeking an operations professional to manage day-to-day payroll collection, processing payments, reconciliations and client servicing, ensuring timely escalations and high service levels. You will support the value chain from initiation to investigation and improve operational efficiencies.

Candidates should have strong analytical skills, experience in reconciliation, and advanced Excel, with knowledge of insurance context and office suite proficiency.

Qualifications

• 10-years’ experience in reconciliation and data matching.
• Payroll understanding and experience.
• Insurance knowledge.
• Advanced proficiency in Excel.
• Understanding of payment operations client facing and back-office processes.

Responsibilities

• Day-to-day payroll collection and reconciliation processing.
• Escalate and resolve client servicing issues promptly.
• Ensure settlements are completed accurately and on time.
• Troubleshoot operational needs and manage value chain from initiation to reconciliation.

Skills

Payroll knowledge

Insurance knowledge

Analytical mindset

Teamwork

Education

Business-related Diploma / degree

Tools

Excel

Microsoft Office Suite

Job description

Perform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions. Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.

To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Ensuring high levels of engagement, performance, and development.

Day-to-day execution of payroll collection and reconciliation processing. Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries. Ensure that all settlements are completed accurately and on time, addressing any delays or errors.

Technical Knowledge and Skill Requirements of Role. Analytical mindset and strong detail orientation Good judgment, problem solving and decision-making abilities. Deadline driven Process mindset Ability to work in a team. Sound understanding of the insurance environment. Relevant product, systems and process knowledge relevant to the payroll industry Understanding an awareness of payment operations client facing and back -office processes

• Advanced proficiency in Microsoft Office Suite
• Payroll understanding and experience
• Insurance knowledge
• Advance proficiency in Excel Education and Qualifications Business-related Diploma / degree 10-years’ experience in reconciliation and data matching

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 26/10/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.