Client Onboarding and Support

Sable Group; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Sable International in Durban seeks a Client Onboarding and Support Administrator to be the first touchpoint in the client journey. You will guide clients through onboarding, verify documentation for FICA, SARB, and internal standards, and coordinate initial setups with internal teams and external partners to enable smooth access.

You should have a Finance/economics/business background, strong English communication, meticulous organisation, and experience with MS Excel/CRM tools to manage

Qualifications

• Degree in Finance, Economics, Business or related field.
• Interest in foreign exchange operations, financial administration and regulatory compliance.
• Excellent English with strong communication and customer service skills.
• Ability to engage professionally with international clients in writing and over the phone.
• Methodical, reliable, highly organised with attention to detail.
• Strong time management to meet daily deadlines in a fast-paced environment.
• Problem-solver with proactive approach; CRM exposure a plus.

Responsibilities

• Client relationship management: act as first contact for prospective and existing clients.
• Guide onboarding process and direct clients to appropriate solutions.
• Maintain relationships with introducers, brokers, banks and internal stakeholders.
• Deliver high-level service by proactive client communication and expectation management.
• Onboarding and business support: manage onboarding from inquiry to account activation.
• Review documentation for compliance with FICA, SARB and internal requirements.
• Coordinate onboarding with internal teams and external partners.
• Assist with transaction support, BoP reporting and settlement coordination.
• Data management: maintain client records, case notes and documentation.
• Identify opportunities to expand services and improve client experience.

Skills

English proficiency

Customer service

Communication

Problem solving

Time management

Attention to detail

CRM exposure

MS Excel

Education

Bachelor's degree in Finance/Economics/Business

Tools

MS Excel

Word

Outlook

CRM software

Job description

Our Forex SA department is looking to add a Client Onboarding and Support Administrator to their Durban team.

Job overview:

The successful candidate will sit at the centre of the client journey. As the first touchpoint a prospective client has with our team, you will bring the operational, regulatory and technical knowledge needed to understand client requirements, guide them through onboarding and ensure initial setups are executed efficiently. Administration is a key element, but it is not the sole purpose as you are there to enable seamless client access and back-office execution.

You’re perfect for this position if you:

• Have a degree in Finance, Economics, Business, or a related field.
• Have a keen interest in foreign exchange operations, financial administration, and regulatory compliance.
• Have an excellent command of the English language with strong communication, interpersonal, and customer service skills.
• Can engage professionally with international clients both telephonically and in writing.
• Are methodical, reliable, and highly organised with exceptional attention to detail.
• Possess strong time management and organisational skills to handle daily operational deadlines in a high-pressure, fast-paced environment.
• Are a strong problem-solver with a proactive approach to work.
• Are computer literate, with strong skills in MS Excel, Word, and Outlook (CRM software exposure is a plus).

Personal attributes:

• Proactive mindset – does not wait to be told what to do
• Strong sense of ownership and accountability for both clients and outcomes
• Excellent communication skills, particularly over the phone
• Problem solver – identifies solutions rather than escalating issues unnecessarily
• Client-first attitude – understands the commercial impact of poor service
• Team player – contributes beyond individual performance

Your role and responsibilities

Among other tasks, your main responsibilities will include:

Client relationship management

• Acting as one of the first points of contact for prospective and existing clients.
• Engaging with clients to understand their circumstances, objectives, and requirements.
• Guide clients through the onboarding process and ensure they are directed to the most appropriate solution based on their needs.
• Building and maintaining strong professional relationships with clients, introducers, brokers, banking partners, and internal stakeholders.
• Delivering a high level of service by proactively communicating with clients and managing expectations throughout their journey.

Client onboarding and business support

• Managing and co-ordinating the onboarding of new clients from initial enquiry through to account activation.
• Reviewing and assessing client documentation to ensure compliance with FICA, SARB, and internal requirements.
• Monitoring and tracking all new client registrations and enquiries, ensuring opportunities are progressed efficiently.
• Assisting introducers, brokers, and business development teams with client onboarding, account administration, and transaction requirements.
• Identifying opportunities to introduce clients to other relevant services and solutions within the wider Sable Group.

Operations and transaction management

• Assisting with the preparation and processing of foreign exchange transactions and supporting documentation.
• Completing and maintaining Balance of Payments (BoP) reporting requirements accurately and within required timeframes.
• Co-ordinating settlement processes and ensure transaction requirements are fulfilled efficiently.
• Liaising with banking partners and other external stakeholders regarding transaction processing and documentation requirements.
• Monitoring active cases and ensure outstanding requirements are proactively managed through to completion.

Administration and data management

• Managing and maintaining shared mailboxes and client communication channels.
• Ensuring client records, case notes, documents, and internal systems are maintained accurately and up to date.
• Maintaining accurate reporting and document tracking across client accounts and transactions.
• Assisting with operational projects and process improvement initiatives aimed at enhancing client experience and team efficiency.

Commercial and business awareness

• Developing a strong understanding of the business, industry, products, and services.
• Understanding client needs sufficiently to identify opportunities and connect clients with the appropriate specialists.
• Contributing to client retention, relationship growth, and overall business success through exceptional service delivery.
• Acting as a trusted and knowledgeable representative of the business in all client interactions.

Join us at Sable International, where we embrace a culture of collaboration, innovation, and growth!

• "This is one of the best businesses to ever work for. The directors are approachable, including the CEO. If you are an immigration expert, this is the place for you."
• "The culture and environment is great at Sable International. Hard work is recognized and rewarded accordingly. Colleagues are friendly and professional."
• "The interview unfolded seamlessly and efficiently, fostering a warm and inviting environment that significantly contributed to my comfort and ease during the entire process. The interviewers were approachable and engaged, which helped alleviate any initial nervousness I had. Their friendly demeanour and clear communication made it easy for me to express my thoughts and experiences, enhancing the overall experience."
• "This is one of the best businesses to ever work for. The directors are approachable, including the CEO. If you are an immigration expert, this is the place for you."
• "The culture and environment is great at Sable International. Hard work is recognized and rewarded accordingly. Colleagues are friendly and professional."
• "The interview unfolded seamlessly and efficiently, fostering a warm and inviting environment that significantly contributed to my comfort and ease during the entire process. The interviewers were approachable and engaged, which helped alleviate any initial nervousness I had. Their friendly demeanour and clear communication made it easy for me to express my thoughts and experiences, enhancing the overall experience."
• "This is one of the best businesses to ever work for. The directors are approachable, including the CEO. If you are an immigration expert, this is the place for you."

Why Choose Sable International?

At Sable International we believe work should be a place where you feel supported, inspired and excited to grow – both personally and professionally. Whether you're part of our team or one of our clients, we’re here to build meaningful connections and make a real difference, together.

Here’s why our team loves working here:

• We value you – your background, your ideas and your voice matters.
• There’s always room to grow – with mentorship, learning opportunities and the freedom to explore your path.
• We get that life happens – our managers are flexible and supportive, helping you find balance when you need it most.
• Great work doesn’t go unnoticed – we celebrate wins, big and small.
• You’ll be part of a vibrant, international team.
• And we know how to have fun – with team socials, events and a culture that brings people together.

Come as you are. Grow with us. Let’s build something great – together.

Our Cyber Essentials certification reflects our ongoing commitment to cybersecurity best practices, ensuring that we safeguard sensitive data and operate with a high level of digital integrity.