Client-Facing Technical Coordinator

Fidelity Services Group; Klerksdorp; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Fidelity Services Group is seeking a Technical Coordinator to coordinate all technical service and small installation work from an administrative perspective, ensuring accurate scheduling, quoting, and timely communication to clients and technicians.

You will prepare invoicing paperwork, manage stock for repairs at customer sites, handle complaints, and provide weekly or monthly activity reports on client premises.

Formación

• Matric or equivalent required.
• 3+ years in administration and customer service preferred.
• Strong understanding of financial terms and invoicing.

Responsabilidades

• Schedule jobs with clients and technicians (internal and external).
• Communicate timelines verbally and in writing to customers.
• Schedule technician work daily and inform customers of delays.
• Coordinate stock for repairs at customer sites.
• Prepare quotations including parts and labour for repairs.
• Requote for variances when needed.
• Record technicians’ whereabouts and adjust schedules as needed.
• Prepare paperwork to facilitate invoicing to customers.
• Assist with problems or complaints.
• Provide weekly/monthly customer activity reports.

Conocimientos

Admin & customer service

Matric

Financial terms

MS Office

Typing 50+ wpm

Basic project understanding

SAP

Fusion incident management

Educación

Matric or equivalent

Herramientas

SAP

Fusion

Descripción del empleo

Fidelity Services Group is seeking a Technical Coordinator to coordinate all technical service and small installation work from an administrative perspective, ensuring accurate scheduling, quoting, and timely communication to clients and technicians.

You will prepare invoicing paperwork, manage stock for repairs at customer sites, handle complaints, and provide weekly or monthly activity reports on client premises.