Client Engagement & Operations Lead

Sasso Consulting (Pty) Ltd; Sandton; On-site; ZAR 279,000 - 357,000; Full time

Benefits offered by this job

Commission on new business

Provident fund contribution

Disability and funeral cover

Job summary

Sasso Consulting (Pty) Ltd in Johannesburg seeks a Client Engagement & Operations Lead to manage corporate client portfolios, renewals and oversee learnership delivery.

The role combines client engagement, commercial account management, and B-BBEE skills development expertise, coordinating multiple departments to ensure SLA delivery.

Salary negotiable from R25,000 to R32,000 per month plus commission, with start date ASAP; permanent full-time position.

Qualifications

• Minimum 3 years of account management or consulting experience in a SA SETA/B-BBEE environment.
• Knowledge of B-BBEE Codes of Good Practice, particularly Skills Development.
• Experience with learnerships and corporate training solutions.
• Ability to interpret B-BBEE scorecard calculations for clients.
• Strong proposal writing and reporting skills.
• Ability to coordinate across multiple departments and manage renewals.

Responsibilities

• Manage an allocated portfolio of corporate clients and renewals.
• Coordinate learnerships and training programmes across internal teams.
• Act as primary liaison between clients and delivery teams.
• Track revenue and provide weekly updates on engagements and opportunities.
• Identify opportunities for new business and client retention.

Skills

Client relationships

Communication

Organisational skills

Proposal writing

Stakeholder management

Cross-team coordination

Job description

Client Engagement & Operations Lead

Location: Paulshof, Sandton, Johannesburg

Employment type: Permanent, full-time

Salary: R25,000 – R32,000 per month, negotiable depending on experience, plus commission

Start date: As soon as possible

Industry: Skills development, training, learnerships and B-BBEE consulting

About the position

Our client, an established South African skills development and accredited training organisation, is seeking a Client Engagement & Operations Lead to join its Johannesburg team.

This mid-level position is suited to a commercially minded professional with experience in corporate account management, B-BBEE consulting, skills development or SETA-accredited training environments.

The successful candidate will manage an allocated portfolio of corporate clients, maintain strong relationships, secure annual renewals and coordinate the successful delivery of learnerships and training programmes.

The position combines client engagement, commercial account management, operational coordination and B-BBEE Skills Development expertise.

Key responsibilities

Client engagement and account management

• Manage and maintain relationships with an allocated portfolio of corporate clients.
• Conduct annual client renewal discussions aligned with B-BBEE measurement dates.
• Secure annual skills development commitments and signed client agreements.
• Work with consultants to interpret B-BBEE scorecard calculations and advise clients on their skills development investments.
• Identify suitable learnership, training, hosting, absorption and beneficiary development solutions.
• Prepare client proposals and service level agreements.
• Maintain accurate records of client engagements, renewals and secured revenue.
• Identify opportunities for additional business and new client acquisition.
• Build and maintain relationships with B-BBEE consultants, verification specialists and industry associates.

Operational coordination and delivery

• Coordinate the implementation of learnerships and training programmes across internal departments.
• Act as the primary point of contact between corporate clients and operational delivery teams.
• Liaise with sourcing, administration, verification, training, projects, placement and payroll departments.
• Monitor programme progress and ensure client commitments are delivered.
• Coordinate the resolution of learner-related queries, stipend issues, replacements and terminations.
• Ensure client programmes comply with applicable skills development legislation and regulatory requirements.
• Support clients with documentation required for annual B-BBEE verification audits.
• Ensure agreements, learner records, certificates and supporting documentation are accurate and readily available.
• Identify operational challenges and coordinate appropriate solutions.

Reporting and commercial responsibilities

• Provide weekly updates on client engagements, renewals and new business opportunities.
• Track monthly revenue secured through existing clients and new business.
• Maintain accurate client and programme records.
• Monitor client satisfaction and identify opportunities for service improvement.
• Work closely with senior management to support client retention and business growth.

Minimum requirements

• Minimum 3 years of relevant account management, client relationship management or consulting experience within a South African SETA-accredited training provider or B-BBEE consulting environment.
• Working knowledge of the B-BBEE Codes of Good Practice, particularly the Skills Development element.
• Understanding of learnerships, skills development programmes and corporate training solutions.
• Knowledge of hosting agreements, absorption arrangements and beneficiary development initiatives.
• Ability to interpret and explain B-BBEE Skills Development scorecard calculations to corporate clients.
• Experience managing corporate client relationships and annual renewals.
• Strong proposal writing, reporting and administrative skills.
• Experience coordinating work across multiple departments or operational teams.
• Excellent written and verbal communication skills.
• Strong organisational, problem-solving and stakeholder management abilities.
• Ability to work independently and manage multiple client requirements simultaneously.

Advantageous experience

• Experience working with SETAs, QCTO requirements and occupational qualifications.
• Experience coordinating learnership programmes from implementation through completion.
• Exposure to B-BBEE verification processes and audit documentation.
• Experience negotiating corporate training agreements and securing client renewals.
• Existing relationships within the South African skills development or B-BBEE consulting industry.

Ideal candidate profile

We are looking for a confident, professional and highly organised individual who enjoys working directly with corporate clients.

The ideal candidate will be commercially aware, detail-oriented and capable of balancing client relationship management with operational delivery.

They should be comfortable engaging with senior corporate stakeholders, interpreting skills development requirements and coordinating multiple projects.

This role requires someone who takes ownership, follows through on commitments and understands the importance of client retention and service delivery.

Remuneration and benefits

• Monthly salary negotiable depending on experience.
• Commission on new business secured and converted into paying clients.
• Additional commission on qualifying annual client renewals.
• Employer-funded provident fund contribution of 7.5% after six months.
• Employer-funded disability, risk and funeral cover after six months.
• Permanent employment within an established skills development organisation.

Application requirements

Candidates must demonstrate relevant experience within the South African skills development, learnership or B-BBEE consulting industry.

Applicants with general customer service or account management experience but no relevant industry exposure may not meet the requirements of this specialised position.