Client Engagement Adviser 1

Sanlam Limited; Bellville; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Santam is seeking a Client Engagement Adviser to join our team at the Tygervalley offices in Cape Town. The role focuses on delivering world-class products and services to clients within a call center environment while achieving targets related to quality, productivity and compliments.

Responsibilities include accurate data capture, timely handling of client requests, thorough administration, and a client-centric service approach across telephonic and written communication.

Qualifications

• Grade 12/Matric is required.
• NQF Level 4 Qualification in Short Term Insurance.
• Regulatory Exam (RE 5) advantageous.
• 5–7 years of experience in Customer Service, preferably in Short-Term Insurance.
• Willing to work shifts and overtime.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Consistent achievement of agreed productivity

Skills

Verbal & Written Communication

Under Pressure

Self-motivation

Administration

Education

Grade 12/Matric

NQF Level 4 Qualification in Short Term Insurance

Regulatory Exam (RE 5) advantageous

Job description

An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town.

WHAT WILL YOU DO?

The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Consistent achievement of agreed productivity

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric
• NQF Level 4 Qualification in Short Term Insurance
• Regulatory Exam (RE 5) advantageous
• 5 -7 years of experience in Customer Service (Preferable within Short-Term Insurance)
• Willing to work shifts as well as overtime

KNOWLEDGE AND SKILLS

• Strong verbal and written communication skills
• Ability to work under pressure
• Self motivated
• Administration

PERSONAL ATTRIBUTES

• Drives results
• Cultivates innovation

SPECIFIC REQUIREMENTS

There will be a probationary period of three (3) months, which consists of the following two phases:

• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivering client’s freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.