Cleaning Operations Lead - SLA & Client Retention

Tsebo Solutions Group; Durban; On-site; ZAR 540,000 - 900,000; Full time

Job summary

Tsebo Solutions Group in Durban seeks an experienced operations manager to oversee contract resources, ensure SLA compliance, and drive service quality across sites. You will lead staff scheduling, asset checks, and monthly client meetings while delivering timely responses to client and management requests.

The role requires a minimum of 5 years in middle management, a valid driver’s license, and a tertiary qualification or equivalent experience.

Qualifications

• Matric/Grade 12 required.
• Tertiary qualification or equivalent experience preferred.
• Valid driver’s license and own vehicle.
• Minimum of 5 years in a similar environment on middle management level.

Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required...
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Skills

Leadership

Attention to detail

Scheduling staff

Hygiene principles

Policy adherence

Output management

Education

Matric/Grade 12

Tertiary qualification or equivalent experience

Job description

Tsebo Solutions Group in Durban seeks an experienced operations manager to oversee contract resources, ensure SLA compliance, and drive service quality across sites. You will lead staff scheduling, asset checks, and monthly client meetings while delivering timely responses to client and management requests.

The role requires a minimum of 5 years in middle management, a valid driver’s license, and a tertiary qualification or equivalent experience.