Claims Specialist: Fast, Fair Outcomes & Service

Collinson Group; Cape Town; In loco; ZAR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Collinson Group is seeking a Claims Agent to support high-quality service delivery across multiple schemes and products. You will handle claims processing and assessment, guided by policy, while ensuring accuracy and adherence to SLAs and KPIs.

You may be the frontline contact across channels or work in processing teams, contributing to continuous improvement and fair claim outcomes within a collaborative, performance-driven environment.

Competenze

• Experience in a customer-facing role, preferably in a contact centre or claims operations.
• Strong communication skills, written and spoken.
• Ability to stay calm under pressure and maintain professionalism.
• Proficient in company systems and MS Office.
• Detail-oriented with accuracy.

Mansioni

• Handle inbound and outbound customer interactions across voice, email, and digital channels.
• Log interactions and updates in company systems accurately.
• Meet SLAs, KPIs and quality targets.
• Escalate issues per escalation procedures.
• Support process improvements and team collaboration.

Conoscenze

Customer facing

Communication

Calm under pressure

Attention to detail

Time management

Team player

Problem solving

MS Office

Strumenti

Microsoft Office

Descrizione del lavoro

Collinson Group is seeking a Claims Agent to support high-quality service delivery across multiple schemes and products. You will handle claims processing and assessment, guided by policy, while ensuring accuracy and adherence to SLAs and KPIs.

You may be the frontline contact across channels or work in processing teams, contributing to continuous improvement and fair claim outcomes within a collaborative, performance-driven environment.