Claims Investigator: Resolve AD, Third-Party & Recoveries

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 240,000 - 400,000; Full time

Job summary

Huntswood in KwaZulu-Natal is seeking a Claims Specialist to own and manage a portfolio of accident damage, third‑party liability, and recovery claims. You will assess liability, validate evidence, and engage with customers and insurers to deliver fair outcomes.

The role requires 1–3 years in insurance, strong communication, and an investigative mindset to drive recoveries and meet SLAs while maintaining accurate case notes and professional conduct.

Qualifications

• Must have matric or equivalent and be able to work under pressure.
• Strong communication and negotiation skills are essential to resolve claims fairly.

Responsibilities

• Own a diverse portfolio of AD, third‑party, and recovery claims.
• Assess liability, validate evidence & analyse claim circumstances.
• Engage confidently with customers, insurers & stakeholders.
• Drive recoveries and negotiate outcomes that maximise value.
• Handle complex queries and complaints with professionalism.
• Keep accurate, compliant and detailed case notes.
• Deliver fair, fast, and high‑quality decisions.

Skills

Communication

Negotiation

Investigative mindset

Inbound & outbound calls

Education

Matric /NQF Level 4 equivalent

Tools

Microsoft Office

Job description

Huntswood in KwaZulu-Natal is seeking a Claims Specialist to own and manage a portfolio of accident damage, third‑party liability, and recovery claims. You will assess liability, validate evidence, and engage with customers and insurers to deliver fair outcomes.

The role requires 1–3 years in insurance, strong communication, and an investigative mindset to drive recoveries and meet SLAs while maintaining accurate case notes and professional conduct.