Claims Handler - Insurance

Placements24; Komani; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Professional development

Flexible working arrangements

Job summary

Placements24 is recruiting a Claims Handler for our client in Queenstown. The role focuses on guiding claimants through the process, investigating incidents, and ensuring timely resolution with empathy and integrity.

Responsibilities include logging and processing claims, communicating coverage and procedures, and coordinating with assessors, repairers, and legal advisors while maintaining accurate records.

Qualifications

• Experience in a claims handling or customer service role.
• Strong understanding of insurance principles and policy wordings.
• Excellent communication and empathy in sensitive situations.
• Good organizational skills and accuracy.

Responsibilities

• Receive, log, and process insurance claims accurately and efficiently.
• Communicate policy coverage and claims procedure clearly.
• Investigate claims by gathering information and evidence.
• Assess liability and damages for fair settlements within authority.
• Liaise with assessors, repairers, and legal advisors as needed.
• Maintain up-to-date records of all claim activities.

Skills

Customer service

Communication

Insurance knowledge

Attention to detail

Caseload management

Tools

Claims management software

Job description

About the Role

Our client is looking for a dedicated and customer-focused Claims Handler to join their growing insurance team in Queenstown. This role is essential for managing insurance claims efficiently and empathetically, ensuring that policyholders receive fair and timely resolution of their claims. You will be the primary point of contact for claimants, guiding them through the claims process, investigating incidents, and assessing damages. This position offers a rewarding opportunity to contribute to customer satisfaction and the operational success of the company, working within a team that values service excellence and professional integrity.

Key Responsibilities

• Receive, log, and process insurance claims accurately and efficiently.
• Communicate clearly and compassionately with claimants to explain policy coverage and the claims procedure.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess the extent of liability and damages, making fair and timely settlement decisions within authority levels.
• Liaise with assessors, repairers, legal advisors, and other third parties as necessary.
• Maintain accurate and up-to-date records of all claim activities and communications in the system.

Requirements

• Previous experience in a claims handling or customer service role, preferably within the insurance industry.
• Strong understanding of insurance principles and policy wordings.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy.
• Good organizational skills and the ability to manage a caseload effectively.
• Proficiency in using claims management software and standard office applications.
• Attention to detail and a commitment to accuracy in all tasks.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive health insurance and retirement savings plan.
• Opportunities for professional development and training in claims management.
• A supportive team environment in Queenstown focused on customer service.
• Flexible working arrangements promoting a healthy work-life balance.