Chocolate Advisor Flexi Permanent 180 Hours (Canal Walk Boutique)

Lindt; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt in Cape Town seeks a friendly and energetic sales associate to deliver premium customer service and drive sales in a luxury chocolate shop.

You will greet customers, educate on Lindt products, upsell, and handle POS transactions while maintaining a spotless store and accurate stock. The role suits a people person with a passion for quality chocolates and teamwork.

Qualifications

• Grade 12 qualification and readiness to work in a premium retail environment.
• Strong customer service and sales skills.
• Experience with POS and handling card transactions.
• Proficiency in Microsoft Office (Excel, PowerPoint).

Responsibilities

• Provide exceptional customer service in-store and over the phone.
• Educate customers on Lindt products with passion.
• Upsell to increase transaction value and meet sales goals.
• Process orders and manage POS transactions.
• Maintain store cleanliness and stock, assist with stock counts.

Skills

Customer Service

Sales

Credit Card Transactions

Cash Handling

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.**Position Purpose**To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals. **Key Responsibilities****Customer Service and Sales*** Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.* Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.* Awareness of daily sales budgets, actively upselling to increase customer transaction spend.* Inform all customers of current instore promotions, events and directed information.* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.* Serving more than one customer at a time, acknowledging, and communicating at all times* Multitask between completing store operational tasks and serving customers.* Processing the customer orders through the POS, and credit card transactions* Own and manage individual tills, including counting floats and performing end of shift till procedure.* Preparing big customer orders* Ensure complaints are addressed immediately by informing the Manager on duty.* Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.* Restocking and cleaning through the day **Product Knowledge*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)* Product pricing, packaging, and category performance knowledge* Comply with product management and handling procedures.* Compliance to food and hygiene and safety standards practicing good hygienic practices. **General*** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures* Lead by example ensuring a harmonious and productive environment* Record sampling and wasted products actively quality controlling products* Perform open and closing procedures, signing off checklist* Perform cleaning duties signing off checklist* Perform temperature readings signing off checklist* Maintain clean, tidy working areas at all times* Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy* Accepting courier deliveries and confirming all items are received against invoice* Assisting in monthly stock counts* Unpacking, moving, and restocking productsUsing all instore equipment, machines, and appliances **Work, health and safety*** Comply with all work health and safety requirements.* Report and damaged or dangerous equipment or property to management**Manual Handling*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.* Moving stock from storerooms to front of house.* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.* Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.* Daily paperwork and accounting, and other store administration.* Confident and interactive with a friendly disposition* Excellent communication skills with a strong work ethic that can represent a premium brand.* Responsible and accountable in achieving individual goals and budgets.* Good time management skills (multi-tasking and prioritizing)* Self-starter with the ability to work individually and in a team.* Immaculate grooming with excellent personal hygiene **Knowledge, Skills & Experience*** Customer Service* Sales skills* Ability to handle credit card transactions.* Previous experience in customer service* Previous experience in a similar retail environment* Grade 12* Proficiency in Microsoft Office (specifically Excel and Powerpoint)