Childcare Operations Lead: Growth & Compliance

Placements24; Randburg; On-site; ZAR 550,000 - 750,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 is seeking an experienced Operations Manager to oversee daily activities in Randburg, Gauteng. You will lead client services, coordinate with childminders, ensure compliance, and drive efficiency while maintaining high standards of care for children.

Responsibilities include recruiting and vetting a network of childminders, managing inquiries and placements, developing policies, and guiding the operations team. A degree in Business Administration or Management is preferred.

Qualifications

• Proven experience in operations management in the childcare/service industry.
• Strong understanding of childcare regulations and compliance in South Africa.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency with CRM systems and standard office applications.
• Eligible to work in South Africa and pass background checks.

Responsibilities

• Oversee all aspects of daily operations, including client relations, childminder management, and service delivery.
• Recruit, vet, onboarding, and ongoing support of qualified childminders.
• Ensure adherence to childcare regulations, licensing requirements, and safety standards.
• Handle client inquiries, manage placement processes, and resolve issues promptly.
• Develop and implement operational policies to enhance efficiency and service quality.
• Manage scheduling, resource allocation, and budget for operational activities.
• Maintain records of clients, childminders, placements, and data.

Skills

Leadership

Operations management

Customer relations

Organization

Education

Bachelor’s degree or diploma in Business Administration/Management

Tools

CRM systems

Office software

Job description

Placements24 is seeking an experienced Operations Manager to oversee daily activities in Randburg, Gauteng. You will lead client services, coordinate with childminders, ensure compliance, and drive efficiency while maintaining high standards of care for children.

Responsibilities include recruiting and vetting a network of childminders, managing inquiries and placements, developing policies, and guiding the operations team. A degree in Business Administration or Management is preferred.