Chief of Operations & Performance (Hybrid)

Placements24; Johannesburg; Hybrid; ZAR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Executive bonus program

Long-term incentives

Top-tier medical aid

Life insurance

Retirement fund

Job summary

Placements24 seeks a seasoned Head of Operations Management to steer core business functions in Johannesburg, Gauteng. You will set strategic direction for operations, drive efficiency, and lead multiple departments to deliver exceptional service.

The role requires a proven track record in senior operational leadership, strong strategic thinking, and the ability to guide large teams in a hybrid work environment.

Qualifications

• 10+ years of progressive experience in operations management.
• Senior leadership experience leading large operational teams.
• Strong strategic planning and execution capabilities.
• Excellent communication and negotiation skills.

Responsibilities

• Develop and execute operational strategies aligned with business goals.
• Oversee daily management of all operational departments for seamless service.
• Implement KPIs to track efficiency and effectiveness.
• Drive continuous improvement across all functions and processes.
• Manage budgets and optimize resource allocation.
• Mentor and develop a team of operations managers and staff.
• Ensure compliance with industry regulations and company policies.
• Identify and mitigate operational risks with contingency plans.
• Foster relationships with key internal and external stakeholders.
• Promote a culture of innovation, quality, and customer satisfaction.

Skills

Strategic leadership

Budget management

Lean Six Sigma

Stakeholder management

People leadership

Education

Master's degree in Business Administration, Operations Management, or related field

Job description

Placements24 seeks a seasoned Head of Operations Management to steer core business functions in Johannesburg, Gauteng. You will set strategic direction for operations, drive efficiency, and lead multiple departments to deliver exceptional service.

The role requires a proven track record in senior operational leadership, strong strategic thinking, and the ability to guide large teams in a hybrid work environment.