Channel Performance Analyst

Indsafri; South Africa; On-site; ZAR 500,000 - 750,000; Full time

Job summary

A financial services provider in South Africa is seeking a Channel Performance Analyst to optimize data-driven insights across various channels. The role involves analyzing performance metrics, developing dashboards, and translating business requirements into actionable strategies. Candidates should have 4–7 years of experience in data analytics, proficiency in SQL, and skills in tools like Power BI. Strong communication and problem-solving abilities are essential for enhancing customer experiences and supporting business growth.

Qualifications

• 4–7 years of relevant experience in data analysis or channel performance analysis.
• Experience with SQL and data visualization tools.
• Strong analytical skills and attention to detail.

Responsibilities

• Monitor and analyze performance across multiple channels.
• Develop and maintain dashboards to track KPIs.
• Provide actionable insights for channel performance.

Skills

SQL

Data Analysis

Reporting (Power BI, SSRS, Excel)

Channel Performance Analysis

Problem-Solving

Stakeholder Engagement

Tools

Power BI

Tableau

Excel

Job description

We are seeking a data-driven and detail-oriented Channel Performance Analyst to join our team. The ideal candidate will have strong experience in financial services, particularly across Payments, Investor Services, Trading, Pricing & Billing, and Liquidity Management.

You will work closely with stakeholders to gather, analyze, and translate business requirements into functional specifications that drive strategic initiatives and system enhancements, while leveraging data insights to optimize channel performance, enhance customer experience, and support business growth.

Key Responsibilities

• Monitor and analyze performance across channels (e.g., digital, mobile, online, ATM, branch)
• Develop and maintain dashboards and reports to track key performance indicators (KPIs)
• Translate business requirements into reporting and analytical solutions
• Identify trends, anomalies, and optimization opportunities
• Provide actionable insights to improve channel performance and customer journeys
• Collaborate with business, product, and technology teams
• Conduct root cause analysis and recommend improvements
• Support data-driven decision-making and strategic initiatives
• Ensure data accuracy, integrity, and consistency
• Present insights and recommendations to stakeholders

Experience Requirements

• Mid-Level: Typically 4–7 years of relevant experience in data analysis, business intelligence, or channel performance analysis
• Senior-Level: Typically 7+ years of relevant experience, with demonstrated ownership of channel analytics and strategic insight delivery
• Strong analytical and problem-solving skills
• Proficiency in SQL, Excel, Power BI, Tableau, or similar tools
• Experience in data visualization and dashboard development
• Understanding of financial services channels and customer behavior
• Ability to translate data and business requirements into insights and solutions
• Strong communication and stakeholder engagement skills
• High attention to detail and data quality

Skills

SQL Data Analysis Reporting (Power BI, SSRS, Excel) payment processing