Change Analyst – Global IT (fixed-term contract)

NTT DATA, Inc.; Cape Town; Hybrid; ZAR 400,000 - 650,000; Full time

Job summary

NTT DATA is seeking a Change Analyst to join our Global IT Change Enablement team. You’ll support planning, execution, and adoption across IT transformation programs, translating complex data into actionable insights and engaging diverse stakeholders.

You’ll work with experienced Change Leads, using a structured framework to deliver consistent change enablement. This contract role emphasizes curiosity, analytics, organization, and proactive collaboration.

Qualifications

• Experience in Change Management methodologies such as Prosci is advantageous.
• A degree or equivalent practical experience in a relevant discipline is welcome.

Responsibilities

• Support the planning, coordination and delivery of change activities across key IT programmes.
• Help assess change impacts, stakeholder needs, organisational readiness and adoption risks.
• Gather and analyse adoption, engagement and readiness data to identify trends and opportunities for improvement.
• Support stakeholder mapping, Change Networks, workshops and engagement activities.
• Track change plans, actions, milestones, risks and dependencies and help keep delivery on track.
• Turn complex information and data into clear, concise reports, presentations and actionable insights.

Skills

Change management

Stakeholder engagement

Data analysis

Reporting

Education

Degree or equivalent practical experience

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Help turn technology transformation into successful adoption

At NTT DATA, we believe technology transformation only delivers its full value when people understand the change, are ready for it and ultimately adopt it.

We’re looking for a Change Analyst to join our Global IT Change Enablement team and help us make that happen.

You’ll work alongside experienced Change Leads on some of our key IT transformation programmes, helping teams understand the impact of change, prepare the business, engage stakeholders and use data and insights to improve adoption.

This is a great opportunity for someone who is curious, analytical, organised and people-focused and wants to build their career in Change Management while working at the heart of technology transformation.

What You’ll Be Doing

Depending on priorities, you’ll support different Change Leads and transformation initiatives across Global IT.

• Support the planning, coordination and delivery of change activities across key IT programmes.
• Help assess change impacts, stakeholder needs, organisational readiness and adoption risks.
• Gather and analyse adoption, engagement and readiness data to identify trends and opportunities for improvement.
• Support stakeholder mapping, Change Networks, workshops and engagement activities.
• Track change plans, actions, milestones, risks and dependencies and help keep delivery on track.
• Turn complex information and data into clear, concise reports, presentations and actionable insights.
• Build trusted relationships across business, product, technology, delivery, assurance, communications and change teams.
• Use our Change Management framework, tools and methodologies to support a consistent approach to change.
• Contribute ideas and lessons learned to continuously improve how we deliver Change Enablement.

AI Will Be Part Of How You Work

We’re looking for someone who is AI-savvy and digitally curious.

You’ll be encouraged to incorporate AI and emerging digital tools into your day-to-day work — helping you research faster, analyse information, generate insights, improve content and reporting, and automate or simplify repetitive activities.

We don’t expect you to know everything. We do expect you to be curious about what AI can do, use it responsibly and continually look for smarter ways of working.

What You’ll Bring

You’ll thrive in this role if you are:

• Curious – you ask thoughtful questions and want to understand the business, the technology and the people affected by change.
• Analytical – you enjoy working with information and data and can turn it into useful insights.
• Organised – you can manage multiple priorities while maintaining strong attention to detail.
• Proactive – you take ownership, follow through on commitments and look for solutions rather than waiting to be asked.
• A strong communicator – you can produce clear written outputs and communicate confidently with different audiences.
• Collaborative and empathetic – you build trust with both business users and technical teams and understand different perspectives.
• Resilient and adaptable – you remain calm when priorities change and are comfortable working through ambiguity.
• Digitally confident – you actively explore how AI and technology can make your work better and more efficient.

Your Experience

You may have experience in Change Management, project delivery, business analysis, communications, transformation, data or another related area.

A degree or equivalent practical experience in a relevant discipline is welcome, but we’re equally interested in your mindset, transferable skills and potential.

Experience within a large or complex organization and knowledge of Change Management methodologies such as Prosci would be advantageous, but are not essential.

What You’ll Gain

You’ll gain hands-on experience of Change Management and global IT transformation, working alongside experienced Change Leads and stakeholders across the organisation.

You’ll develop practical capability in stakeholder engagement, change impact assessment, organisational readiness, adoption measurement, data and insights, Change Networks and AI-enabled ways of working.

Most importantly, you’ll learn how to connect technology, people and business outcomes — and help ensure transformation delivers real and sustainable value.

*Please note this is a Fixed Term contract role until end March 2027*

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.