CCTV & Electronics Repair Engineer

Jelocorp Group; Sandton; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Jelocorp Group in Sandton seeks a proactive Repair & Maintenance Engineer to diagnose, repair and upgrade electronic and technical products, with a focus on CCTV security cameras and DVRs. The role requires hands-on work, precise documentation and strong customer communication.

You will work on-site in Johannesburg, perform testing, firmware updates, and collaborate with maintenance and service teams to improve product reliability.

Qualifications

• Relevant qualification in Electronics, Electrical Engineering, Mechanical Engineering, Information Technology, Computer Science, Engineering or related technical field.
• Minimum 3 years' hands-on technical repair or maintenance experience.
• Practical experience working with electronic, mechanical or technical equipment.
• Strong understanding of electronic components, circuits and troubleshooting principles.
• Ability to diagnose and repair technical faults using appropriate tools and equipment.
• Ability to understand basic technical drawings, diagrams and product structures.
• Proficiency in Microsoft Office applications.
• Good technical documentation and record-keeping skills.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical ability.
• Ability to work independently as well as within a team.

Responsibilities

• Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware components.
• Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other electronic products.
• Troubleshoot electronic circuits, components, connectivity issues and product faults.
• Identify the root cause of technical problems and implement appropriate corrective actions.
• Repair defective products in accordance with company quality standards and approved repair procedures.
• Conduct testing and quality checks following repairs to ensure products meet required specifications.
• Perform software updates, firmware upgrades and other product-related technical updates as required.
• Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs.
• Interpret basic product and camera structural drawings, diagrams and technical documentation.
• Respond to customer service requests and technical concerns in a timely and professional manner.
• Consult with customers and users to understand technical problems and determine appropriate solutions.
• Provide clear technical guidance and troubleshooting assistance where required.
• Communicate repair findings, technical issues and recommended solutions to customers and relevant internal stakeholders.
• Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel.
• Maintain professional communication with customers, colleagues, management and other related parties at all times.
• Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's systems.
• Maintain accurate records of service requests and repair activities.
• Analyse repair information and identify recurring faults, trends and opportunities for improvement.
• Prepare reports and provide feedback to the Maintenance Supervisor regarding repair activities and product performance.
• Track the results of product and process improvements.
• Provide recommendations and practical solutions to improve product quality, repair efficiency and reliability.
• Assist with preventive repair, maintenance and product upgrade projects.
• Assist in standardising the repair area, processes, methods, tools and equipment to improve efficiency and quality.
• Identify opportunities to improve repair procedures and reduce recurring product faults.
• Assist with initiatives aimed at improving product quality and technical performance.
• Assist the Maintenance Supervisor with special technical projects as required.
• Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where required.
• Work collaboratively with repair staff, customer service personnel and management to ensure repair services meet company quality standards.
• Assist the Maintenance Supervisor with assigning and coordinating service requests where required.
• Assist with training and developing customer service and repair personnel on relevant technical processes.
• Share technical knowledge and provide guidance to colleagues where appropriate.
• Participate in training seminars and technical development programmes as requested.
• Assist other team members with technical and operational duties as required.

Skills

Hands-On Repair

Troubleshooting

Documentation

Communication

Teamwork

Education

Electronics / Electrical / Mechanical / IT related qualification

Tools

Microsoft Office

Diagnostic tools

Testing equipment

Job description

Jelocorp Group in Sandton seeks a proactive Repair & Maintenance Engineer to diagnose, repair and upgrade electronic and technical products, with a focus on CCTV security cameras and DVRs. The role requires hands-on work, precise documentation and strong customer communication.

You will work on-site in Johannesburg, perform testing, firmware updates, and collaborate with maintenance and service teams to improve product reliability.