Category Operations Lead - Data-Driven Seller Performance

Amazon; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Amazon's 3P Marketplace team is seeking a Category Specialist to drive operational performance across fulfilment programmes. The role is data-driven and detail-obsessed, owning end-to-end workstreams from daily metric execution to seller performance management and leadership reporting.

You will operate independently at pace, translate data into action, manage multiple workstreams and support enforcement, dashboards and automation initiatives within the Operations Excellence team.

Qualifications

• 1+ years of program or project management experience.
• Knowledge of SQL and Advanced Excel ( Array and Statistical formulas).
• Experience using data to influence business decisions.

Responsibilities

• Own and execute daily operational work streams across fulfillment programme metrics, conducting data pulls, identifying deviations, performing root cause analysis and implementing corrective actions
• Drive seller performance management through structured outreach, enforcement actions, performance improvement plans and escalation to leadership where required
• Deliver accurate, timely metric reporting with seller-level attribution, weekly bridges explaining movements and deep dives on key metric trends
• Manage carrier and third-party compliance, tracking missed collection rates, processing waivers, leading weekly connects and escalating systemic failures
• Process and resolve operational tickets within defined SLAs, serving as escalation owner
• Maintain and evolve dashboards, data sources and reporting infrastructure, ensuring leadership has accurate, current visibility into programme health
• Identify and deliver automation initiatives with an AI-first approach, leveraging AI tools and technologies to eliminate manual operational effort, improve team efficiency and scale programme execution
• Drive end-to-end process improvement initiatives, scoping requirements, defining success criteria, driving alignment across stakeholders and delivering measurable operational outcomes within defined timelines
• Create and maintain seller-facing content, help pages and training materials, prepare and deliver webinars and educational sessions to drive seller awareness, compliance and programme adoption
• Provide regular reporting to senior leadership covering metric performance, trends, root causes and corrective actions, working cross‑functionally with Operations, Planning and Account Management teams to drive alignment and deliver programme outcomes

Skills

Program management

SQL

Advanced Excel

Data-driven decisions

Stakeholder communication

Tools

SAS

PowerBI

Tableau

Datazen

SSRS

SQL

ETL DW concepts

Job description

Amazon's 3P Marketplace team is seeking a Category Specialist to drive operational performance across fulfilment programmes. The role is data-driven and detail-obsessed, owning end-to-end workstreams from daily metric execution to seller performance management and leadership reporting.

You will operate independently at pace, translate data into action, manage multiple workstreams and support enforcement, dashboards and automation initiatives within the Operations Excellence team.