Branch Cash Services Specialist

Standard Bank Group; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Standard Bank Ladismith Service Centre in Ladismith, Western Cape, is seeking a branch cash services assistant to manage in-branch demand and cash assets while ensuring accurate, secure transactions and a high-quality client experience.

The role covers end-to-end cash service, cash asset management, ATM/ANA availability, and strict adherence to risk and compliance procedures, with opportunities to improve processes and reporting through shared MIS insights.

Qualifications

• NQF 5 FAIS-recognised qualification (Required).
• 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
• Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy.
• Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
• Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.

Responsibilities

• Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
• Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
• Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
• Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.

Skills

Cash handling

Customer service

ATM/ANA support

Risk & compliance awareness

Attention to detail

Education

NQF 5 FAIS-recognised qualification

Job description

Standard Bank Ladismith Service Centre in Ladismith, Western Cape, is seeking a branch cash services assistant to manage in-branch demand and cash assets while ensuring accurate, secure transactions and a high-quality client experience.

The role covers end-to-end cash service, cash asset management, ATM/ANA availability, and strict adherence to risk and compliance procedures, with opportunities to improve processes and reporting through shared MIS insights.